Senior Dealer Operations Manager - Houston

About this role

Location(s): Houston, Texas

Job Schedule: Full-time Education Requirement: Bachelor's Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a SR DOM to join our team in Houston, TX.

Supports assigned dealerships’ sales operations to achieve all district’s new vehicle wholesale and retail sales objectives including commercial.  In addition, promotes and supports all customer service and sales enhancing programs such as CPO and rental programs.  Assesses sales operations through routine contact and site visits.  Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales.  Helps identify best in class dealerships’ practices and recommends incorporation into programs and policies.  Works with Fixed Operations Manager counterpart to synergize operations.  Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM.  Cooperates with other districts to maximize national sales efforts.   Districts may consist of 8 to 10 Dealerships depending on complexity and geographic factors.

A Day in the Life: • Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships. Conducts routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.

• Routinely reviews sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements.  Monitors cash flow, inventory, and capital.  Questions accuracy and accounting if needed.  Assists AGM and dealership management to improve financial strength through increased sales vehicle sales and effective inventory management.

• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.  Suggests new marketing programs and techniques providing proven results.  Demonstrates potential positive impact to dealerships financial statements to achieve dealership “buy-in” and support. Routinely reviews sales reports demonstrating success or failure of marketing efforts and expenditures. 

• Maintains awareness of competing dealerships in assigned market. Analyzes market registration information and incorporates market expansion opportunities into assigned dealerships to maximize sales.  Incorporates impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.

• Understands other external consultant’s services currently utilized or considered by dealership.  Demonstrates value of Nissan/Infiniti programs and advice in comparison. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.

• Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership.  and Ensures that they comply with rules and requirements for incentive payments.  Analyze reports and sales results and demonstrate programs’ financial impacts on dealerships to management.

• Promotes awareness of the commercial NV and incentives for the dealership.  Ensure they understand the vehicles versatility and process for adapting the vehicle for the customer.  Train dealership in processes and techniques for sourcing, tracking and promoting the vehicle.

• Monitors inventories on dealership lots and review day supply reports with dealerships. Analyzes dealerships car mix demands. Proposes adjustments within 3 month ordering constraints to enhance future sales through improved car mix.  Shares insights on assigned dealership changing model demands with Regional management and Distribution Manager to help achieve most efficient regional model allocations.  Address aged inventory issues and discuss sales and marketing plans to move vehicles.  Encourages sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines.  Alerts sales specialists regarding opportunities with assigned market.

• Coordinates with Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships’ vehicle sales operations.   Participates in OPR reviews and addresses identified issues with dealerships.  Identifies operational deficiencies and recommends best practices.  Monitors staff performance through real time technology tools and customer satisfaction scores.  Develops action plans with dealerships to enhance customer satisfaction and correct poor habits.  Monitor levels and amount of service staff training and expertise.  Promote Technician certification training and supports recognition and in achievements.  Understands sources of customer complaints and addresses with management. Works with dealership management to develop and implement action plans to capitalize on opportunities cited in the Retail Process Appraisal. 

• Assesses and monitors quality of customer interface and treatment practices in dealerships. Participates in CSS reviews and addresses identified issues with dealerships. Identifies and clones best practices and corrects poor habits and practices.   Develops action plans for dealerships to enhance customer satisfaction.  Conducts or contracts training of sales associates and monitors progress. Monitor levels and amount of staff training and expertise.  Propose use of other available training.  Monitor staff performance through real time technology tools and customer satisfaction scores.  Understand sources of customer complaints and address with management.

• Identifies and evaluates human resource issues in dealershi

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