Senior Customer Success Specialist - San Francisco

About this role

ABOUT US 

The more AI does, the more people want to be in the same room. The retirement party. The rehearsal dinner. The offsite where a team that has only met over video finally sits at one table.

Someone has to make those gatherings happen, and today that person is drowning. Private events and group dining are an $80 billion market in the United States, and most of it still runs on email chains and spreadsheets or legacy software.

At Perfect Venue we are on a mission to bring communities together by making it effortless to plan events. We combine intuitive software with AI agents that make it easy for venues to increase sales, save hours every week, and bring their communities together.

We are backed by top investors and operators like the Hustle Fund, Defy.vc http://Defy.vc, Amity Ventures and are used by thousands of venues nationwide from Michelin star restaurants to your favorite bar.

ROLE OVERVIEW

We are looking for a Senior Customer Success Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform.

This is an in-office role 3-4 days/week in San Francisco.

KEY RESPONSIBILITIES

Onboarding

- Lead new customer onboarding and implementation

- Conduct product training sessions for venue teams

- Ensure successful setup of accounts, workflows, and integrations

- Guide customers to early wins and product adoption

Account Management

- Own a book of existing venue accounts and build relationships

- Run proactive check-ins tied to the customer's season, catching low usage or slipping engagement before it turns into a cancellation

- Identify and sell add-ons that fit the venue's actual workflow, including payments, additional users, and premium modules

Customer Support

- Respond to customer inquiries via chat, email, and video calls

- Troubleshoot issues and provide timely, thoughtful solutions

- Escalate product bugs or complex issues to the appropriate internal teams

- Maintain high customer satisfaction and response time standards

Qualifications

- 4+ years of experience in a Customer Success/Account Management role

- Strong communication skills, both written and verbal

- Comfortable leading video calls and product demos

- Highly organized and detail oriented

WHAT WE OFFER

- Competitive compensation including meaningful equity you’ll actually be able to use

- Medical, vision, and dental with paid premiums for you, cost-sharing for dependents

- Flexible PTO & 401(k)

- Daily lunches when onsite

- Unlimited book budget

- Company laptop

- Complimentary One Medical membership for you and your family

PERFECT VENUE IS COMMITTED TO BUILDING A WINNING TEAM

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.

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