Senior Customer Solutions Engineer (remote, Europe)

About this role

(Remote in UTC+1 and UTC+2 time zones, Series B DevTools SaaS)

Join Checkly https://www.checklyhq.com/ as a Senior Customer Solutions Engineer and empower developers and agents to own and ensure application performance and reliability - from pull request to post-mortem!

Checkly is the active reliability layer for developers and agents. We unify testing, synthetic monitoring, and observability into a single AI-native workflow, so engineering teams (and the agents shipping alongside them) can catch issues before customers do.

Our platform is trusted by teams at Vercel, CrowdStrike, 1Password, Airbus, Mistral, ServiceNow, and Fastly. In 2024, we raised $20M in Series B https://www.checklyhq.com/blog/announcing-20m-to-enable-engineers-to-detect-and-r/ funding from Balderton, CRV, and Accel to take things to the next level.

That’s where you come in. As a part of our Sales team, you’ll play a key role in expanding our reach, building relationships with engineering teams, and showing them why Checkly is the best solution out there.

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first https://blog.checklyhq.com/how-to-build-a-leading-remote-first-company-while-exceeding-company-goals-do-this/ startup environment with inclusive benefits https://www.notion.so/ad474bec3a5d4d17bfbb43ebae3fec9c?pvs=4 and full transparency about how we pay.

WHAT YOU’LL DO

We're looking for a Senior Customer Solutions Engineer to ensure our customers get the best out of Checkly.

- You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution, and solve real customer problems.

- You will work with some of our most valuable customers in different stages across pre- and post-sales.

- You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly. You will own this process.

- You will speak with our customers directly and share your learnings with Product and Engineering, helping shape Checkly.

- As part of your role you will assist in continuously improving technical documentation, processes and policies.

- During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.

WHAT YOU SHOULD HAVE

- Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).

- 5+ years experience in a Solutions Engineering, Sales Engineering, a Customer Solutions or a Forward Deployed Engineer role.

- Experience working in dev-tools SaaS companies. Observability, monitoring, or testing background is preferred, but not required.

- Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos etc. We build with Claude Code, Codex, and similar tools.

- Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others.

- Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.

- Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly’s customers.

- Excellent spoken and written English skills.

- Located in Europe, UTC+1 and UTC+2 time zones.

WHY US?

- Transparent salary (more info below)

- Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.

- Stock options

- 27 days of paid vacation

- Paid sick leave & up to 14 weeks of paid parental leave

- Annual company on-site

- Employment & contractor options https://app.notion.com/p/How-we-hire-6d808a2b8a964380861ccc5ac7d958c3?pvs=21

Find out more here https://app.notion.com/p/Benefits-Perks-ad474bec3a5d4d17bfbb43ebae3fec9c?pvs=21.

WHAT WE PAY

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator https://app.notion.com/p/Our-Pay-Calculator-How-we-pay-our-team-f3c42feab82b444a9cbf8fed545cb727?pvs=21 that includes several factors such as seniority level as well as location.

For this role, there’s a 70% base salary - 30% commission split. The range is

- €115k-€140k OTE for someone in a similar cost of market as Spain, Poland, Portugal etc.

- €127k-€150k for someone in a similar cost of market as UK, Germany etc.

APPLY

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

We're all about being transparent and setting clear expectations. That's why we've put together our hiring playbook https://app.notion.com/p/Checkly-Hiring-Playbook-54bc05178d3b4118a15effe885f96d1a?pvs=21 and open-sourced our employee handbook https://app.notion.com/p/Checkly-s-Employee-Handbook-f262e36a64d641af8588a1c09bc0ff48?pvs=21. There you'll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Similar jobs

• Senior Solutions Architect - Europe — Deepgram · Remote
• Senior Pre-Sales Solutions Engineer - Europe — Deepgram · Remote
• Senior Customer Solutions Engineer — Fastly · Denver, CO; San Francisco, CA
• Senior Solutions Engineer | East Coast - Remote — N8n · Remote
• Senior Solutions Engineer | East Coast | Remote — Grafanalabs · Remote
• Senior Customer Success Manager [Remote] — Notabene · Remote
• Senior Solutions Engineer | West Coast | Remote — Grafanalabs · Remote
• Solutions Engineer, Americas [Remote] — Notabene · Remote