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Senior Customer Solutions Engineer, Edge AI, AMER

Armada

Remote · US

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About this role

About the Company

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

About Armada

Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon containerized and modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, and Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI and other HPC workloads securely and efficiently across highly regulated and mission-critical environments.

North America is a core growth region for Armada, spanning large enterprises, public sector customers, and infrastructure-heavy industries. Armada is also partnering with the Government on the Genesis program. Customers expect senior technical partners who can move quickly from deployment to production, integrate cleanly with existing enterprise stacks, and remain accountable long after go-live.

Role Overview

The Senior Customer Solutions Engineer for AMER is a senior technical role responsible for driving successful outcomes across the full customer lifecycle, from initial solution design and workload activation through long-term adoption and expansion. This role is purpose-built for industrial edge environments where OT/IT integration complexity, regulatory constraints, and operational continuity requirements demand a solutions-oriented and systems thinking engineering partner.

This role spans a customer based within industries including energy, mining, and public sector environments where Armada’s Galleon platform delivers its highest differentiated value. The Senior CSE owns workload activation and expansion on the Galleon, integrates Armada’s edge infrastructure into complex industrial and enterprise environments, and drives sustained platform adoption across sites and use cases.

This role reports into the Sr. Director of Customer Success & Delivery, Americas & US Federal. Success is measured by workload activation velocity, Galleon platform adoption depth, expansion across sites and use cases, and the strength of technical relationships in industrial accounts across North America.

Key Responsibilities

Industrial edge deployment and Galleon workload activation

• Lead Galleon workload activation across industrial customer environments, including OT application onboarding, Armada Edge Platform configuration, and production readiness validation

• Act as the Armada trusted advisor and SME from pilot to production-scale in the United States and Canada, including multi-site and hybrid configurations

• Design and execute OT/IT integration architecture, bridging industrial control systems, SCADA, historian, and process automation layers with Armada’s edge AI platform

• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers in constrained industrial site conditions

• Partner with customers to architect end-to-end edge solutions that integrate Galleon infrastructure with existing OT/IT ecosystems

• Conduct site readiness assessments and field surveys across industrial facilities to facilitate frictionless Galleon deployments, including power, network, and physical infrastructure review

Technical account ownership and customer success

• Serve as the primary technical point of contact (L1) for assigned North American customers post go-live

• Own the technical success plan, adoption milestones, and operational maturity roadmap

• Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams

• Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs

• Acts as primary contact during escalations

Joint Success Plan ownership

• Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer

• Align deployment milestones, platform adoption, and operational maturity to customer business objectives

• Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking

• Regularly review progress against success plans with customer stakeholders and Armada leadership

• Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning

• Surface risks, dependencies, and blockers early and drive resolution with clear ownership

Workload expansion and platform adoption

• Accelerate time-to-value in industrial edge environments by driving rapid workload operationalization on the Galleon platform, from initial activation through stable production

• Drive Galleon workload expansion across new industrial applications, operational domains, business units, and physical sites

• Identify and pursue expansion opp

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