Senior Creator Growth Manager

About this role

Kit https://kit.com/ is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.

More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.

We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

THE ROLE

We’re deepening our commitment to strategic, high-touch customer success management for our creators. We’re looking for a Senior Creator Growth Manager to act as a trusted advisor to our highest-impact accounts—helping them grow their businesses by optimizing their email strategy and fully leveraging Kit, while positively impacting retention, and expansion for the business. We think about creator experience the way a great host thinks about a guest — not just solving problems when they come up, but anticipating what someone needs before they ask, and delivering an exceptional, personalized experience.

This is a full-time IC role for someone who builds real relationships with creators, spots growth opportunities before they're obvious, and turns customer goals into strategy — all while working independently and using data to know what's actually working.

YOUR SUPPORT SYSTEM

You’ll report to Morgan Kitzmiller https://www.linkedin.com/in/morgan-kitzmiller/, the Manager of the Creator Growth team, and collaborate closely with Creator Growth Managers, Deliverability Specialists, Sales and Onboarding Team Members, and our Product Managers.

WHAT YOU'LL DO

- First Week: Dive into our core systems, including Kit’s platform, internal success workflows, and reporting tools. Take part in Get To Know You’s (GTKYs) to meet our distributed team and build foundational context on our company culture and creator community.

- First Month: Begin shadowing customer calls and reviewing creator portfolios to understand our customer segmentation, goals, and success benchmarks. Start managing a small group of creators to get hands-on with Kit’s success methodology and internal playbooks. While you won’t own a renewal and expansion quota from Day One, you will be expected to influence revenue through retaining and expanding customers. As a team, we’re in the process of implementing team and individual renewal and expansion targets, and are eager to run tests, measure the impact, and scale what works. Look for moments to go beyond the standard playbook — a well-timed check-in, a personal touch, something that makes a creator feel genuinely seen rather than managed

- First Six Months: Own a portfolio of 50-75 high-value (~$1m ARR) creator accounts, delivering proactive, strategic guidance and implement strategic initiatives and tests that drive measurable business outcomes, like retention and expansion. Establish strong relationships with creators and their teams built on trust and credibility. Collaborate cross-functionally to ensure creator needs are surfaced internally, and partner with Product, Marketing, and Support to improve the creator experience. Drive feature adoption and increase customer engagement. Build deep fluency in high performing strategies, market trends and insights, and Kit's product roadmap and capabilities so you can proactively recommend the right playbooks and features for each creator, not just react to their questions.

- First Year: Become a strategic pillar on the Creator Growth team. Develop account plans and success strategies that support scalable growth across your portfolio, to un-owned accounts, all the way through Product and Lifecycle Marketing efforts. Identify patterns in creator needs, surface insights to the broader team, and contribute to evolving our customer success framework as we scale. Be a go-to product expert on the team, someone Product, Support and Marketing loop in when they want to know how a feature actually lands with creators in the field.

WHAT WILL S.E.T. YOU UP FOR SUCCESS

Skills

- Customer success fundamentals (relationship management, value delivery, renewal prep, emotional intelligence)

- Data fluency: email performance metrics, user behavior trends, retention KPIs, utilizing internal tools to create reports and analyze impact

- Clear, consultative communication while providing a while glove service to creators—written, verbal, and async

- Workflow design and process improvement

- CRM tools (e.g., HubSpot) and product usage analytics

- Comfort identifying problems, forming hypotheses, and running them through to measurable impact

- Strong prioritization based on perceived risk, potential growth, strategic value, and renewal timeframe

- Familiarity with tools like Mixpanel, HubSpot, Notion, Slack, and Claude

- Cross-functional collaboration with Product, Support, and Marketing

Experiences

- 4+ years in a Customer Success, Account Management, or Creator Partnerships role

- Supporting or working with creators, digital entrepreneurs, or B2C SMBs

- Managing a portfolio of high-value customers with quantifiable impact

- Collaborating cross-functionally with product, support, and marketing

- Leading customer strategy across onboarding, success planning, renewals, risk mitigation, and expansion

- Operating in a fast-paced startup or rapidly scaling SaaS environment

Traits

- Strategic yet scrappy; able to zoom in on a customer need and zoom out to spot patterns

- Low ego, high accountability—c

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