Senior Consultant, Child Support Enforcement Project Manager

About this role

Job Family : Strategy & Transformation Consulting Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust

What You Will Do: As part of a multidisciplinary team, serve as the Project Manager for federal child support enforcement modernization support initiatives focused on child support technology modernization, program operations, certification readiness, and systems transformation. Lead day-to-day project execution, manage team activities and deliverables, coordinate with federal staff, state IV-D agencies, technology partners, and project teams, and provide strategic direction to support modernization planning, implementation oversight, risk management, and long-term program effectiveness.

Responsibilities may include: • Provide project management leadership and oversight for child support enforcement modernization, program operations, and systems transformation support activities.

• Manage project workplans, schedules, milestones, deliverables, staffing assignments, and internal coordination to ensure timely, high-quality execution.

• Provide strategic direction across workstreams, helping the team translate federal and state priorities into actionable plans, decision points, and client-ready products.

• Oversee risk, issue, and dependency management, including identifying project risks, developing mitigation strategies, escalating concerns, and tracking resolution.

• Manage and provide direction to a multidisciplinary team supporting CSE modernization activities, including program, policy, technology, data, research, and communications workstreams.

• Serve as a primary client-facing point of coordination, maintaining strong relationships with federal staff, state IV-D agencies, technology partners, and internal leadership.

• Oversee support for the review and analysis of Advanced Planning Documents (APDs), feasibility studies, certification materials, modernization roadmaps, procurement strategies, and implementation plans.

• Guide development of modernization frameworks, playbooks, procurement guidance, reusable assets, knowledge management resources, and technical assistance products.

• Lead planning and facilitation for interviews, workshops, listening sessions, stakeholder engagement activities, and client meetings.

• Oversee analysis of modernization portfolios, project performance, certification readiness, financial data, governance structures, vendor performance, and implementation risks.

• Review and guide executive briefings, reports, strategic communications, presentations, decision memoranda, dashboards, portfolio analyses, and implementation support materials.

• Coordinate across data, technology, and program teams to identify modernization opportunities, lessons learned, leading practices, and cross-state trends.

• Support continuous improvement by monitoring project performance, strengthening internal processes, improving quality controls, and ensuring lessons learned inform future work.

What You Will Need: • Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

• Bachelors Degree

• FIVE (5) or more years of professional experience, including direct project management experience leading complex federal, state, or human services initiatives.

What Would Be Nice To Have: • Bachelor’s or Masters degree in human services, social work, public administration, business administration, information systems, project management, or a related field.

• Project Management Professional (PMP) certification or other recognized project/program management certification.

• Demonstrated experience managing projects, teams, workplans, schedules, deliverables, risks, issues, dependencies, and competing priorities.

• Experience providing oversight, strategic direction, and quality control across multidisciplinary teams and complex workstreams.

• Experience managing client relationships, facilitating decision-making, preparing leadership communications, and coordinating across federal, state, vendor, and internal stakeholders.

• Direct experience supporting child support enforcement (IV-D) programs, state child support agencies, federal child support initiatives, or related human services programs.

• Strong understanding of the child support enforcement program, including IV-D program operations, policy considerations, federal-state roles, modernization drivers, and system certification context.

• Experience supporting child support technology modernization, system implementation, certification readiness, APD development or review, feasibility studies, procurement activities, or federal funding requests.

• Experience with governance, vendor oversight, project performance monitoring, risk management, stakeholder engagement, and implementation planning.

• Ability to translate complex program, policy, technical, financial, and operational concepts into actionable recommendations for federal and state stakeholders.

• Excellent organization, communication, facilitation, collaboration, and leadership skills.

• Ability to manage multiple priorities, anticipate client needs, drive accountability, and deliver high-quality products in a fast-paced environment.

• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and project tracking tools.

• Experience supporting federal child support modernization initiatives with the Office of Child Support Services (OCSS), Office of Child Support Enforcement (OCSE), or similar federal-state program environments.

• Exposure to specific modernization approaches such as system transfers, re-platforming, refactoring, modular modernization, shared services, or phased implementation.

• Experience supporting federal approval, oversight, or assurance activities, including IV&V, certification reviews, APD strategy, or modernization investment planning.

• Experience using expenditure reporting, financial trend

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