Senior Computer Operations Specialist

About this role

Job Posting Title: Senior Computer Operations Specialist ---- Hiring Department: Enterprise Technology - University Data Center ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes This is a hybrid position, working three afternoons/evenings onsite and one afternoon/evening remote. Subject to change.

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.

The University of Texas at Austin and Information Technology Services provide an outstanding benefits package to our staff. Those benefits include: • Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)

• Vision, Dental, Life, and Disability insurance options

• Paid vacation, sick leave, and holidays

• Teachers Retirement System of Texas (a defined benefit retirement plan)

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Training and conference opportunities

• Tuition assistance

• Athletic ticket discounts

• Access to UT Austin's libraries and museums

• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose This position is responsible for operating and monitoring computer systems and peripheral equipment within a command center environment inside University Data Centers. The position helps ensure overall availability and reliability to meet or exceed defined service levels of the data center.

Responsibilities Monitor and control the operation of computer system consoles Analyze and escalate reported issues coordinating resolution Perform data halls tasks, upon request: • Securing access to the UDC Austin data centers

• Tier 1 technical assistance for customers (hard drive swaps, crash cart connections, power cycle systems)

• Escort UT personnel and vendors in data halls

• Data Center site checks

Receive and ship parts/equipment and provide media destruction services for UDC customers. Data Center surplus is also removed and delivered on an as-needed basis Administrative tasks and adherence: • Respond to and fulfill job tasks within established Service Level Agreements

• Maintain acceptable driver rating as established in Policy UTS157 in order to drive on- and off-campus utilizing University-owned vehicles.

• Email, project work, meetings and training

• Strict adherence to attendance and punctuality for assigned shift 

Perform other related functions as assigned.

Required Qualifications • U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.

• High school graduation or GED.

• Three years of experience in the operation of computers and auxiliary equipment.

• Superior customer service skills.

• Ability to prioritize tasks effectively.

• Work seamlessly across organizational boundaries.

• Ability to communicate intelligently and effectively with personnel that perform maintenance or upgrade work on computer/facility systems (verbal and written).

• Must complete and pass the CJIS background check process to qualify for employment.

Preferred Qualifications • Five or more years of work experience and/or training supporting the operation of computers and auxiliary equipment.

• Experience supporting operations during evening shifts.

• Experience providing support to mission critical data centers or network operation centers.

• Understanding of the electrical and mechanical systems involved in critical data center operations including systems such as HVAC, Electrical and UPS Systems.

• Working knowledge of Networking: concepts, protocols and cabling.

• System administration of Windows, Unix and/or Mainframe platforms.

• Ability and willingness to find creative and innovative solutions to reduce costs with minimal impact on reliability.

• Technical certifications such as ITIL, A+ or Data Center.

Driving Required This job requires a class "C" Operator’s driver’s license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident. The driving record will be evaluated to determine eligibility to drive a university owned vehicle.

Salary Range $44,000 + depending on qualifications

This shift provides an additional $3,600 annually in shift differential pay.

Working Conditions • May work in all weather conditions

• May work in extreme temperatures

• May work around standard office conditions

• May work around electrical and mechanical hazards

• Repetitive use of a keyboard at a workstation

• Use

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