Senior Collections Specialist - Consumer Default Servicing

About this role

Overview: Manage complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison, Recovery or Post Charge Off Collections.

Primary Responsibilities: • Work independently to develop sales leads and proper markets for the sale of collateral where applicable. • Responsible for managing an assigned portfolio for open or non-performing assets that are severely delinquent (90+ days past due), mitigating loss situations and reducing potential losses to M&T Bank. • Perform inbound and outbound calls, skip tracing, short sales, modifications, and work outs situations up to and including settlements. • Initiate direct contact with business partners and vendors to ensure services provided are meeting predetermined service level agreements. Possess enhanced authority to negotiate sale agreements. • Initiate contact with customers’ attorneys and Bankruptcy trustees. • Investigate and conduct skip tracing as required. • Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms. • Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions. • Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities. • Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight. • Develop an understanding of the business and its functions, processes and operations. • Keep abreast of business and market trends that may affect business department. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Complete other related duties as assigned.

Scope of Responsibilities: This position works under limited supervision and has settlement authority.

Education and Experience Required: A combined minimum of 4 years’ higher education and/or work experience including a minimum of 2 years’ experience in customer service, customer-facing, collections, call center or sales.

Skilled with skip-tracing. Strong negotiation skills.

Education and Experience Preferred: Knowledge of M&T Bank systems

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Getzville, New York, United States of America

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