Senior Client Partner

About this role

Location: USA Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

As a Senior Client Partner , you will be a strategic leader within our North American Enterprise Sales organization, responsible for managing, growing, and retaining a portfolio of LivePerson’s most strategic enterprise customers. You will serve as a trusted advisor to senior client stakeholders, helping them maximize the value of their investment in LivePerson while identifying opportunities to expand their use of our AI-powered solutions.

Your primary objective is to drive sustainable revenue growth across an existing book of business by deepening executive relationships, expanding account penetration, identifying cross-sell and upsell opportunities, and ensuring the successful renewal and retention of customers.

Reporting to the Director of Sales, North America , this role sits within our Global Sales organization and is pivotal to driving customer growth, retention, and long-term expansion across the region.

You Will: Key Responsibilities & Impact

Strategic Account Leadership & Growth

• Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.

• Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.

• Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.

• Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs.

• Develop a deep understanding of each customer's business, organizational structure, strategic priorities, and competitive landscape.

• Consistently meet or exceed revenue growth, retention, renewal, and expansion targets.

Customer Value & Executive Engagement

• Lead executive business reviews and strategic planning conversations that demonstrate the measurable value and business impact of LivePerson's solutions.

• Develop compelling value propositions and business cases that connect LivePerson's AI-powered solutions to customer priorities, including efficiency, revenue growth, customer experience, and operational transformation.

• Ensure customers understand the full breadth of LivePerson's capabilities and identify opportunities to expand the partnership.

• Proactively identify risks to customer satisfaction, adoption, retention, and renewal, developing strategies to address them before they impact the relationship.

Renewals & Commercial Ownership

• Own the end-to-end renewal strategy and commercial process for assigned accounts.

• Maintain a clear understanding of contract terms, renewal timelines, customer sentiment, adoption, and potential risks.

• Partner closely with Customer Success, Legal, Finance, and other internal stakeholders to ensure successful renewals and commercial outcomes.

• Drive early engagement and strategic planning around renewals to maximize retention and expansion opportunities.

• Maintain strong pipeline, forecast, and CRM discipline with accurate visibility into renewals, expansions, and account risks.

Cross-Functional Customer Leadership

• Orchestrate cross-functional teams, including Customer Success, Solution Consultants, Product, Legal, Marketing, and Support, to deliver exceptional customer outcomes.

• Act as the internal voice of the customer, bringing insights, feedback, and strategic needs to the Product and Success organizations.

• Build strong relationships across the customer's organization and ensure alignment between customer objectives and LivePerson's solution strategy.

• Collaborate with regional and strategic partners where appropriate to enhance customer value and support account growth.

You Have: Required Skills & Qualifications

• 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.

• Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.

• Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies.

• Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.

• Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments.

• English proficiency is required to navigate the local market and global internal stakeholders.

Technical & Operational Expertise

• Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.

• Ability to translate complex technology into clear business value and measurable customer outcomes.

• Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.

• Strong CRM, pipeline, forecasting, and account planning discipline.

• Experience using MEDDPICC or a similar qualification and deal-management methodology.

Attributes & Mindset

• Customer-Obsessed: You build trusted relationships, understand customer priorities, and are relentlessly focused on delivering measurable value.

• Growth Mindset: You are curious, embrace coaching, and view feedback and challenges as opportunities to improve.

• Commercially Minded: You naturally identify opp

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