Senior Client Cash Management Representative

About this role

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Position Summary: The Senior Client Cash Management Representative serves as the primary contact for clients, the first escalation point for Client Cash Management Representatives and proactively assists with the daily management of staff resources and client deliverables. The Sr. Client Cash Management Representative performs reviews of daily cash deliverables to ensure timely completion and client delivery. The Sr. Client Cash Management Representative operates under less direction than the Client Cash Management Representative, supports accounts with greater complexity, and covers all accounts during staff absences. In addition, the Sr. Client Cash Management Representative trains, supports and guides newly hired, less experienced staff. The Sr. Client Cash Management Representative reports to the Client Cash Management Supervisor.

Areas of Responsibility: Client Service and Inquiry Response • Ensure all internal and external client cash inquiries are responded to timely and accurately and in accordance with Global Cash Services’ standards.

• Assist client cash representatives with complex issues/inquiries.

• Communicate issues effectively to internal and external clients, as necessary.

• Maintain a solid understanding of client's normal cash practices and deadlines.

• Research and resolve all client cash inquiries in accordance with Global Cash Services procedures and controls.   

• Work closely with the client, Client Service Teams, Treasury, Funds Transfer, R&A, Corporate Actions, and many other internal teams to foster strong working relationships

Technology, Productivity, and Innovation • Proactively assist staff and supervisors when needed.

• Efficiently utilize BBH systems and tools/cash products to maximize productivity.

• Continuous contribution to the improvement and productivity of Global Cash Services and its standards of service and to BBH.

• Coordinate cross training within the group and assist with coverage during staff absences.

• Enhance quality and efficiency by identifying process improvements.

Custody Risk Management & Control • Promptly escalate sensitive/risk issues to management.

• Ensure daily deliverables are completed timely and accurately.

• Ensure proper client documentation is in place authorizing Global Cash Services to perform cash processes on their behalf.

• Ensure procedures are in place for all clients and are updated timely.

• Ensure controls are in place to prevent unnecessary risk to the client and/or firm.

Skills & Experience: • BA/BS degree, and/or equivalent work experience

• 1-3 Years global custody experience

• Prior work experience with global cash and foreign exchange markets is preferred

• Strong aptitude for numbers and 100% accuracy on tasks completed.

• Solid understanding of cash projections/availabilities and how day-to-day transactions affect cash and client deliverables.

• Ability to work quickly and accurately under pressure.

• High degree of analytical ability.

• Ability to work independently.

• Ability to multitask & prioritize assignments in a deadline-oriented environment

• Ability to communicate effectively with both verbal and written skills

• Technical proficiency

• Proactively take on and learn new tasks.

• Desire to provide superior internal and external client service.

• Solid understanding of BBH systems and products a plus.

    Salary Range Boston: $55,000 - $70,000 base salary + annual performance bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means havin

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