Senior Casualty Claim Specialist - Tampa, FL

About this role

Job Type:

Full time   Exempt/Non Exempt:  

Salary Job Description:

  Location Details: Hybrid – Tampa, Florida

Position Schedule / Shift: Monday-Friday 8am-5pm ET

Position Summary:

As a driven experienced Florida Litigation Bodily Injury Adjuster skilled in evaluating high-exposure claims, partnering with legal counsel, and resolving complex cases through strategic negotiation and sound decision-making. A strong knowledge of Florida bodily injury claims, litigation processes, coverage analysis, and negotiation techniques is essential to minimize financial exposure and support organizational objectives.

Key Responsibilities:

In this position, you will have the opportunity to: • Reviewing assigned claims • Contacting the insured and other affected parties, • Setting expectations for the remainder of the claim process, and thoroughly documenting activities in the claim file. • Complete complex coverage analysis, • Ensure all possible policyholder benefits are identified, • Complete an investigation of the facts regarding the claim, • Determine if the claim should be paid and confirm recovery potential. • Conducting thorough reviews of damages and determining the applicability of state law and other factors related to the claim. • Identify when to refer claims to other company units (e.g., Underwriting, Subrogation or Special Investigation Unit). • Possess strong critical thinking and negotiating skills. • Handle both attorney represented and unrepresented claimants with injury claims that may    involve coverage investigation, liability disputes, bodily injuries, and litigation. • Assist Claim Manager with file reviews and training.

Qualifications:

Required

Education (including minimum education and any licensing/certifications): • In states where an Adjuster’s license is required, the candidate must have a Florida State Adjuster License. • Degree in Business Administration, Insurance or a related field or the equivalent in related work experience • A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Experience: • Five years of experience or equivalent training in the following: • negotiation of claim settlements • securing and evaluating evidence • preparing manual and electronic estimates • subrogation claims • resolving coverage questions • taking statements • establishing clear evaluation and resolution plans for claims

Knowledge and Skills: Advance knowledge of: • Fair Trade Practices Act as it relates to claims • Subrogation procedures and processes • Intercompany arbitration • Handling litigation

Advance knowledge of: • Negligence Law • No-Fault Law • medical terminology and human anatomy

Skills: • handle claims to the line Claim Handling Standards • follow and apply ACG Claim policies, procedures and guidelines • work within assigned ACG Claim systems including basic PC software • perform basic claim file review and investigations • demonstrate effective communication skills (verbal and written) • demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concerns • analyze and solve problems while demonstrating sound decision-making skills • prioritize claim related functions • process time sensitive data and information from multiple sources • manage time, organize and plan workload and responsibilities • research analyze and interpret subrogation laws in various states • travel outside of assigned territory which may involve overnight stay • relocate, work evenings or weekends • Must reside within 50 miles from Tampa, Florida

Preferred

Education: • Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience • Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience • Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent • CPCU coursework or designation • Five years of Litigation file handling experience

Work Environment:

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

A Senior Litigation Bodily Injury Claim Specialist earns a competitive annual salary of $75,000-$85,000, along with the opportunity for an annual company bonus incentive.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness • Medical plans with multiple coverage options, including HSA eligibility. • Prescription drug coverage. • Dental and vision benefits. • Employee Assistance Program (confidential support services).

Financial Protection & Insurance • Company-paid basic life insurance. • Optional supplemental life insurance and dependent coverage. • Short-term and long-term disability coverage. • Critical illness, accident, and pet insurance options.

Retirement & Savings • 401(k) plan to support long-term financial goals. • 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. • Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. • Additional company contribution of 4% of pay each pay

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