Senior Business Operations and Growth Lead, Ticketing

About this role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The New Initiatives Team is Airbnb's internal engine for building new businesses. We identify opportunities beyond Airbnb's core offering, test them quickly, and scale what works into durable, high-performing businesses with global reach. The team operates across the full arc from early concept and market validation through to the operational frameworks and growth strategies that make a new business scalable. We sit at the center of the organization, which means we work across every function including Product, Engineering, Design, Marketing, Supply, and Finance, and we are accountable for turning insights into outcomes, not just recommendations.

The Difference You Will Make

As a Senior Business Strategy and Operations Lead for Ticketing, you will be responsible for defining the strategy, setting priorities, and driving Airbnb's tickets business to its goals. You will own the outcomes: supply activation, tickets sold, Gross Booking Value, and quality of guests experience. Cross-functional teams in product, marketing, supply, and partnerships rely on the priorities you set, and you are accountable for making sure those priorities are the right ones.

This is a role with strategic authority. You will define what the business works on and why, push back when plans fall short, and make the calls that keep the business on track. You will also need broad functional command: depth in product, marketing, supply, and analytics to assess plans critically, identify the right path forward, and hold partners to a high bar. The measure of success is always the outcome.

A Typical Day

• Strategic Leadership: Define and drive Airbnb's approach to tickets. Identify which partners and categories matter most, building the business case, and translating market dynamics into growth plans that move the needle on supply activation, GBV, and customer experience.

• Market and Partner Intelligence: Maintain a deep, current understanding of the ticketing market, across tours, activities, attractions and live events. Includes depth in understanding of OTAs, primary and secondary ticketers, reservation systems, and channel managers; bring well-synthesized intelligence and relationships to leadership that shapes what Airbnb prioritizes and how.

• Analytical Excellence: Build the financial models, performance frameworks, and operational analyses that underpin every strategic decision. Go deep on the data personally; translate complex findings into clear, actionable recommendations.

• Cross-Functional Collaboration: Work across Product, Marketing, Supply, Finance, and Partnerships to align plans, close gaps, and ensure the right things get prioritized. Know what motivates each team and shape your approach accordingly. Bring enough fluency in product and marketing to be a credible partner in both rooms - whether that means shaping requirements, influencing a roadmap, or defining how demand flows through and with distribution technology partners.

• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations that drive decisions.

• Innovation and Growth: Continuously identify new levers, such as incentive structures, partner programs, go-to-market approaches, that can accelerate supply activation,tickets sold, GBV and activate the Airbnb flywheel. Bring creativity to both the strategy and the execution.

Your Expertise

• 12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company; a track record of owning ambiguous, high-impact problems and delivering measurable results. MBA preferred.

• Genuine analytical depth: builds complex financial and operational models personally, finds non-obvious insights in large datasets, and communicates findings with precision. Proficient in Excel; SQL experience strongly preferred. Actively uses AI tools to go faster and deeper.

• Product fluency: understands how software products are built, can identify gaps and write structured requirements, and has experience influencing product roadmaps without owning engineering resources.

• Marketing fluency: understands growth and acquisition mechanics, has worked with or alongside marketing teams on demand-side programs, and can think rigorously about how to drive conversion and LTV.

• Experience in or adjacent to the ticketing technology ecosystem—channel managers, reservation systems and ticketing platforms.

• Operates effectively without direct authority: earns influence through the quality of their analysis and the clarity of their recommendations; builds strong working relationships across functions and levels.

• A self-starter who continuously learns—new tools, new domains, new methods—without being asked to. Comfortable finding answers in places others haven't looked.

• Outcome-obsessed: focuses on the metrics that matter, brings creativity and persistence to removing obstacles, and adjusts approach quickly when the situation changes.

• Exceptional communicator: writes and presents with clarity and precision, and adapts fluently for a data review, a partner negotiation, or an executive audience.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states.

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