Senior AR/Billing Specialist

About this role

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Senior AR/Billing Specialist at Realtor.com

The Senior AR/Billing Specialist is a critical role within the Accounts Receivable function and responsible for reviewing transactions to ensure we have everything to close out a real estate transaction. This is accomplished through case management and customer interactions, both external and internal. The ideal candidate is solution orientated and enjoys working through different problems to find the best answer.

Top Reasons to Apply:

• Flexible Hybrid Schedule

• The opportunity to develop valuable analytical and problem-solving skills

• Opportunity to collaborate with internal finance teams

What You'll Do:

• Manage accounting support cases, responding to internal and external questions about customer billing and payments.

• Answer customer inquiries about calculating payment owed and the process of sending payment.

• Review closing statements to ensure billing accuracy and update invoices as necessary

• Apply payments to invoices.

• Suggest process improvements based on customer interactions.

• Work collaboratively with various departments including Broker Success and Broker Support to engage with customers and address outstanding issues surrounding referral fee transactions and ensure resolution in a timely manner.

• Responsible for overseeing transactional activity for high-volume, high revenue-generating brokerages to provide white glove treatment.

• Field questions from the rest of the team regarding transactions and assess whether or not further escalation is needed to management.

• Provides and participates in training for new hires joining the team.

• Ad hoc projects as assigned and other duties as assigned by management.

What You’ll Bring:

• 3-5 years of experience in Accounts Receivable and Customer Support

• Knowledge of cloud-based ERP and billing systems (i.e. Salesforce, Oracle Cloud)

• Knowledge working with Google Sheets

• General math skills, ability to resolve issues through math

• Ability to work independently and as part of a team

• Strong organizational skills with great attention to detail and accuracy

• Ability to coordinate multiple tasks concurrently and to meet deadlines

• Excellent written and verbal communication skills with internal and external customers

• Initiative, flexibility, and willingness to adapt to change

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in Scottsdale, AZ.

How We Reward You :

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage

• Family forming benefits

• 13 Paid Holidays

• Flexible Time Off

• 8 hours of paid Volunteer Time off

• Immediate eligibility into Company 401(k) plan with 3.5% company match

• Tuition Reimbursement program for degreed and non-degreed programs

• 1:1 personalized Financial Planning Sessions

• Student Debt Retirement Savings Match program

• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

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