Senior Administrative Operations Representative - Business Support Services

About this role

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. 


Business Support Services helps with all your mail, printing, assembly, and physical records retention needs.

We are currently seeking a Senior Administrative Operations Representative to join our corporate headquarters in downtown Cincinnati, OH. This position requires working in the office 5 days per week.

Essential Job Functions and Responsibilities • Prepares and distributes incoming mail and processes outgoing mail.

• Answers, routes and screens incoming calls.

• Inputs or loads data into a system. Audits records for quality, accuracy and maintainability.

• Performs other duties as assigned.

Job Requirements • High School Diploma or equivalent.

• Generally, a minimum of 3 years of experience in administrative or office support functions.

• Possesses advanced organizational abilities to manage multiple tasks efficiently.

• High attention to detail related to communications, scheduling, and recordkeeping.

• Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.

• Maintains working knowledge of department operations, policies, and procedures and applies a general understanding of the business and organization.

• Excellent interpersonal and communication skills. 

• Proven ability to handle confidential information with discretion. 

Physical Requirements • Essential job functions must be performed onsite.

• Requires continuous and prolonged walking and standing.

• Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.

• May require overhead reaching and grabbing.

• Requires regular and predictable attendance (may be required to work in a physical office location).

• Requires ability to conduct visual inspections.

• May require ability to operate a motor vehicle.

Business Unit: AFG Business Support Services

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.   Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers .   *Excludes seasonal employees and interns.

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