Senior Academic Coordinator - Heinz College

About this role

Carnegie Mellon University’s Heinz College of Information Systems and Public Policy consists of two schools, the School of Public Policy and Management and the School of Information Systems and Management, and offers an academic experience unlike any other. The Heinz College prepares students with an unrivaled ability to conduct careful and objective analysis of relevant data, to understand and demonstrate the power of information technology, and to lead and implement change in managerial and policy contexts.

At Heinz College, we are looking for a Senior Academic Coordinator to join our School of Public Policy (PPM) team. In this role, you will be the heartbeat of our program operations, ensuring our students, faculty, and external partners have the support they need to succeed.

Your core responsibilities include: • Program & Project Support: Coordinating special initiatives for our Associate Dean and Program Directors, from research assistance to co-curricular development.

• Event Management: Bringing our community together by planning capstone presentations, speaker series, and student treks.

• Student Mentorship: Recruiting and supervising our student work-study team, helping them develop professional skills in a supportive environment.

• Operational Excellence: Serving as a primary point of contact for the School, handling everything from financial transactions and travel requests to adjunct hiring logistics.

• Capstone Coordination: Guiding student teams through their final projects, managing partner agreements, and celebrating their final presentations.

Additional responsibilities may include:  • Assists with tracking timelines, action items, and implementation progress for select cross-program initiatives, special projects, and operational priorities.

• Assists with organization and coordination of presentations, reports, briefing materials, agendas, and meeting documents for academic leadership activities.

• Coordinates communications, meetings, scheduling, and follow-up activities related to cross-program academic initiatives and special projects.

• Coordinates meetings and communications involving academic leadership, faculty, staff, and university partners.

• Assists with drafting and coordinating operational communications, updates, summaries, and meeting materials. 

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate: • Self-starter with excellent interpersonal and culturally adaptable communication skills.

• Ability to handle contending priorities in a fast-paced environment.

• Knowledge of Microsoft Office Products and other technology platforms.

• C omfortable with G suite (G drive, G calendar, G docs, etc). 

• Ability to solve problems independently and a resourceful approach.

• Professional and friendly interaction with the university and external partners.

• Proficiency in composing emails and handling confidential information.

• Strong organizational and planning skills.

• Handles sensitive and confidential information with professionalism, discretion, and sound judgment.

Qualifications: • Associate's degree required; Bachelor's degree preferred.

• 3-5 years of administrative support, student services, and higher education experience.

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements: • Successful completion of a pre-employment background check.

Additional information: • Sponsorship : Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

• Work Posture: This   position   is operating on a hybrid schedule, with an on-campus/in-office presence of  3 days per week through December 31, 2026 .   Effective January 1, 2027 , the expected   work posture   will transition to   four (4) days on-site and one (1) day remote per week.   Continuation of any hybrid   work   arrangement is not guaranteed and will be subject to further evaluation based on university policy, business needs, and institutional approval.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits , take well-deserved breaks with ample paid time off and observed holidays , and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access , and much more!

For a comprehensive overview of the benefits available, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location Pittsburgh, PA Job Function Academic Program Support and Coordination Position Type Staff – Re

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