Security Support Specialist

About this role

Job Description:

The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.

Essential Responsibilities • Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs. • Be a first responder to store, operations and corporate security needs. • Provide administrative support for all store security equipment and security personnel. • Assist in providing premium cost-effective security equipment and programs. • Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties. • Act as a liaison between vendors and field operations. • Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection. • Assist with and maintain vendor relations and associated expense control. • Liaison between Security and IT/Networking. • Assist Legal, Risk, and Licensing as necessary. • Monitor, report, and address false alarm activations and fines. • Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues. • Assist in monitoring/reviewing billing to ensure accuracy and timeliness. • Assist in researching disputes in billing and service issues. • Provide continual field coaching and support on proper use and care of all security equipment. • Provide video documentation upon request to law enforcement and internal departments. • Provide support in response to robberies, burglaries, security guard deployment, and other security needs. • Gain and maintain knowledge of industry trends, current security issues, and related technology. • Perform other duties and special projects as assigned.

Minimum Experience and Qualifications • College/Technical degree/certificate desired or a minimum of 2 years applicable experience. • Proficient in Microsoft Excel, Word, and PowerPoint. • Requires strong multitasking and organizational skills. • Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge. • Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded. • Genetec knowledge or certification highly regarded. • Excellent interpersonal skills. • Excellent verbal and written communication skills with strong attention to detail and organization. • Authorization to work in the U.S. is required. • Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.

• Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need. • Maintain strict confidentiality and professionalism while handling sensitive information. • Able to maintain a professional appearance.

WHAT’S IN IT FOR ME?: Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions. • Exclusive discounts on food and games at D&B & Main Event • Paid Time Off (PTO) that increases with tenure • 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year • Medical, dental, vision and voluntary benefits • Part Time/Full Time benefits available • Sub Benefits: • Livongo and Telehealth benefits • 401k with company match following 6 months of employment • Buster’s Legacy Fund (Supports Team Members during difficult Times) • Employee Assistance Program (EAP) Offerings • Work out facility on-site • Employee Power Card | Free Video Games

We work hard, play hard and have FUN!

Salary Range: 40620 - 54160

We are an equal opportunity employer and participate in E-Verify in states where required.

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