Security Supervisor

About this role

Position Title:   Security Supervisor  

Department:   Security  

Reports to:   S ecurity Manage ment  

FLSA Status:   Non-Exempt   / Part-Time   Hourly    

Union Code:   Non-Union     

Minimum Pay Rate:   $ 2 6 .00  

Maximum Pay Rate:   $ 2 6 .00  

Join Our Team at Barclays Center!  

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center !    

At Barclays Center,   we're   more than just a venue –   we're   a dynamic community driven by a shared passion for creating unforgettable live experiences.   We're   dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.   

If   you're   someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.   Come be   a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.  

Our Company Values  

We understand that it is important for you to know what our values are to   determine   if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.   

Key Attributes for Success  

To excel in this role, candidates must   possess   a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and   maintaining   a positive atmosphere for our guests.   Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.  

Genuine Passion for Service:  

• Desires to exceed guest expectations and create unforgettable experiences.  

• Enjoys   demonstrating   enthusiasm and dedication in providing exceptional service.  

• Wants   to make every interaction memorable and positive.  

Strong Teamwork Abilities:  

• Enjoys   collaborating effectively with colleagues and partners.  

• Likes   building and nurturing strong relationships within the team.  

• Values the importance of teamwork in achieving shared goals.  

Adaptability:  

• Enjoys handling unexpected challenges with flexibility and composure.  

• Wants   to quickly adjust to changes in the environment to ensure guest satisfaction.  

• Thrives   in dynamic and fast-paced work environments.  

Effective Communication Skills:  

• Desires to listen attentively and respond empathetically to guests and colleagues.  

• Enjoys   conveying information clearly, confidently, and with warmth.  

• Wants   to communicate with clarity and precision to ensure understanding.  

Guest-Centric Approach:  

• Values putting guests at the center of all actions and decisions.  

• Likes   anticipating   guest needs and consistently exceeding expectations.  

• Wants to create a welcoming and positive atmosphere for all guests.  

Proactive Problem-Solving:  

• Desires to   identify   and resolve issues creatively and efficiently.  

• Enjoys   handling guest concerns with empathy and professionalism, turning challenges into opportunities.  

• Likes taking initiative to address potential problems before they escalate.  

Meticulous Attention to Detail:  

• Wants to pay close attention to details that contribute to guest satisfaction.  

• Enjoys ensuring every aspect of service delivery is meticulously executed to   maintain   high standards .  

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.  

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do   

Reporting to the Security Management Team, the Security Supervisor will lead Security Officers at Barclays Center. This is a part-time, non-union, hourly position. Job responsibilities include:  

  EVENT SECURITY  

• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venue guests, employees, and assets with respect   towards   everyone’s dignity and legal rights.  

• Resolve escalated security situations and   provide   appropriate warnings   to   guests   who are not in compliance with the   venue's   policies and procedures.  

• Assist   with directional and informational inquiries.  

• Appropriately document all major/minor incidents.  

• Represent Barclays Center and the Security Department in an exemplary manner.  

• Apply principles of logical thinking to a wide range of intellectual and practical problems   to   successfully perform and direct varied & complex tasks.  

• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.  

STAFF SUPERVISION  

• Deploy staff for events. Assign   appropriate shifts , breaks, and necessary equipment to execute an efficient event.  

• Train staff in basic guest service and security skills. Actively   monitor   staff interactions with Barclays Center venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.  

• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.  

• Provide   timely ,   appropriate feedback   to staff on performance, both positive and   corrective . Effectively communicate escalated employee issues to   Security   Management Team.  

• Administer   appropriate performance   reviews, counseling and disciplinary documentations as needed to ensure compliance

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