Security Operations Analyst

About this role

Security Operations Analyst Req number: R8389 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As the Security Operations Analyst, you will support and enhance CAI's enterprise security operations program by ensuring operational security measures are defined, implemented, and monitored across the organization. Job Description We are looking for a Security Operations Analyst to support and enhance CAI's enterprise security operations program by ensuring operational security measures are defined, implemented, and monitored across the organization. This position will be full-time and remote. What You'll Do • Administer and maintain assigned security platforms and tools, serving as the primary owner for one or more solutions and providing backup support for others

• Monitor and manage security-related tickets within the Service Desk queue and assist support teams with security incidents and requests

• Review, investigate, and respond to phishing reports, providing guidance and education to end users

• Assess, identify, and mitigate security risks across the enterprise and recommend compensating controls when needed

• Audit technical and business processes for compliance with security policies and recommend improvements based on findings

• Analyze security data, reports, and metrics to identify trends and opportunities for process improvement

• Support security incident response activities independently or under the guidance of senior security leadership

• Perform security control assessments and continuous monitoring activities using NIST Cybersecurity Framework (CSF) guidance

• Produce security reports, dashboards, incident documentation, and post-incident reviews

• Support security-related contract reviews, compliance questionnaires, and risk assessments through data collection and analysis

• Evaluate security vendors and tools, gathering requirements and recommending solutions that align with business needs

• Create, update, and maintain security policies, standards, procedures, and operational documentation

• Provide end-user training, support, and guidance on information security best practices

• Lead or support enterprise-wide security awareness and education initiatives

• Stay current on emerging threats, attack vectors, security technologies, and industry best practices

What You'll Need Required: • 1-4+ years of experience in Information Security, Cybersecurity, or a related field

• Bachelor's degree or an additional two years of related experience in lieu of a degree

Preferred: • Security certifications such as CompTIA Security+, CEH, CISA, GSEC, or similar

• Experience with security operations tools and enterprise security monitoring platforms

• Experience supporting incident response and security awareness initiatives

• Strong data analysis and problem-solving skills

• Understanding of the NIST Cybersecurity Framework (CSF) and related security concepts

• Ability to assess security risks and recommend appropriate remediation strategies

• Ability to work independently and collaboratively in a fast-paced environment with changing priorities

• Excellent customer service and interpersonal skills

• Strong verbal and written communication skills

Physical Demands • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional movement throughout the office or facility

• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor

• Ability to attend meetings, training sessions, and security-related activities as required

Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.   Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a

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