Security Dispatcher

About this role

Job Description:

Position Summary: The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking part-time candidates who are available to work 8-hour shifts Saturday and Sundays 630a-3pm.

Key Responsibilities: • Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs • Serve as the point of contact for emergency responders until their arrival on campus • Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices • Ensure resident check-ins are logged in accordance with policy and procedures • Track transportation movements and coordinate with drivers to ensure timely and safe service • Support front desk staff and internal departments by communicating and escalating urgent requests appropriately • Maintain clear and professional records of calls and incidents • Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination • Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications: • Strong verbal communication, situational judgment, and multi-tasking ability • Calm and composed demeanor under pressure • Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software • Familiarity with radio dispatch, emergency procedures, and access control systems a plus • Customer service experience in healthcare, residential, or hospitality settings preferred • Valid driver's license preferred but not required • Must be reliable, punctual, and willing to accept weekend per diem shifts as needed • BLS, EMT, or First Responder certification preferred (or willingness to obtain) • High school diploma or equivalent required

Physical Requirements: • Must be able to sit for extended periods in a control room setting • Must be able to communicate clearly over phone and radio • No routine walking patrols required • Please refer to Occupational Health documentation for further physical requirements.

Remote Type: On-site Salary Range: $19.67 - $27.53

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