Security Access Control and Alarm Technician

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Security Access Control and Alarm Technician will be the primary point of contact between the Physical and Technical Security Branch (PTSB) and the IT department, handling network requirements for new installations and documenting the specific needs of the PTSB. It will also manage passwords for non-Windows authenticated devices and assist with programming for new office locations. Exposure to tools and systems such as Software House CCURE 9000, American Dynamics, DMP systems, and ServiceNow will be highly beneficial. Experience in managing hardware and software updates, coordinating with vendors, and working with IT to resolve network-related issues will help you excel. The ability to work independently, adapt to early morning or after-hours schedules, and travel as needed will be essential for success in this dynamic and impactful position.

The Work

• Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.

• Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.

• Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.

• Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.

• Review, track, and resolve ServiceNow incident tickets related to hardware or system issues.

• Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.

• Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations.

• Support new office build‑outs by assisting with programming and configuration of access‑control and security systems.

• Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras.

• Be available after hours to assist with urgent hardware or system issues as needed.

• Travel up to 40% of the time to support installations, maintenance activities, or regional operational needs.

What you need

• 3-5 years Access Control System and Intrusion Detection System experience

• 3+ years’ experience working with Software House CCure 9000, American Dynamics, and DMP systems

• Hands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardware

• Demonstrated ability to troubleshoot security systems across complex network environments

• Experience using ServiceNow (or equivalent ITSM platform) to manage incident tickets

• Ability to work independently in a remote environment and meet deadlines without supervision

• Ability to support early‑morning, after‑hours, and on‑call operational needs

• Ability to travel up to 40% domestically

• Eligibility to obtain a Secret security clearance

Bonus if you have

• College Degree preferred

• Experience with ServiceNow ticketing system

• Experience with AFS Best Practices for installations

• Experience with Victor hardware

• Experience with managing and documenting network needs for security installations

• Experience with procurement processes for security hardware

• Experience with AFS Information Security protocol

• Experience with large-scale corporate security environments

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $78,600 — $160,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that

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