Scheduling Coordinator

About this role

About This Position  

ABOUT AUSTIN WATER: For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up—we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.   Job Description: Purpose: Under general supervision, manage and coordinate all aspects of scheduling for the City’s multiple work groups. 

Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. • Creates and maintains schedules for the workforce.

• Processes all scheduling transaction(s) towards staffing level needs and vacancies.

• Manages forecasted scheduling needs for staff, including work schedule assignments, days off rotations, and notifying staff of overtime assignments.

• Executes and manages the shift bid process.

• Manages all aspects of the scheduling software application.

• Develops, analyzes, and generates staffing reports based on personnel assignments, short and long term leave scenarios, vacancies, and workload data.

• Researches, reports, and makes recommendations to management on potential solutions to business needs related to staffing models and workload data metrics.

• Develops and implements scheduling policies and procedures.

• Develops and or delivers training as it applies to scheduling policies and procedures.

Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge and experience using databases and spreadsheets.

• Skill in data analysis and problem solving.

• Skill in handling multiple tasks and prioritizing.

• Skill in oral and written communication.

• Skill in planning and organizing.

• Skill in using computers and related software.

• Skill in planning and organizing.

• Ability to work effectively in a team or as an individual contributor with a limited amount of supervision.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to quickly recognize and analyze irregular events.

• Ability to perform mathematical calculations.

• Ability to establish and maintain good working relationships with other city employees and the public.

• Ability to train others.

Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business or Public Administration or related field, plus five (5) years of experience in a professional/administrative capacity. Education can substitute for the required experience for up to five (5) years.  Experience can substitute for education for up to four (4) years.

Licenses and Certifications Required: None

Preferred Qualifications: • Direct experience providing customer service for a utility, government organization, or other similarly regulated environment

• Experience with database entry and report writing

• Intermediate skills and abilities using computer programs such as Microsoft Office, GIS, Computerized Maintenance Management Systems, and customer data and tracking systems

• Strong business writing skills

• Experience working cross-departmentally to include communicating throughout all levels of an organization

• Experience using data and data analysis

• Ability to work outside of normal business hours

• Ability to travel to more than one work location

• Skill at demonstrating flexibility and adaptability in working with others on team projects

• Skill in handling multiple tasks and prioritizing

  Notes to Candidate: Position Overview: The Scheduling Coordinator will be responsible for managing daily, time‑sensitive scheduling workflows and maintaining comprehensive, meticulously organized records of all requests submitted through the resource email. This role requires exceptional attention to detail, precise chronological documentation, and regular reporting on submission metrics and project completion rates. Additional duties may be assigned to support operational goals and ensure consistent workflow efficiency.

Pay Range: $24.08 - $27.97

Position(s) will be filled at the following location: Glen Bell Service Center, 3907 S. Industrial Dr., Austin, 78744

Days and Hours: Monday through Friday, 7:30 a.m. to 4:00 p.m. All employees are required to be available for overtime, call-back, and be part of a mandatory on-call rotation for emergency response on nights, weekends, and holidays.

Benefits: Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more – click HERE for more information.

When completing the City of Austin employment application: • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.

• Provide each job title and accurate employment dates for all jobs included on the application.

• Your work history should include the duties you performed, any supervisory or lead responsibilities,

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