Salesforce Technical & Integration Lead

About this role

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

Position Summary We are seeking an experienced Salesforce Technical & Integration Lead to provide strategic technical leadership across our Salesforce platform and its connections to the broader enterprise systems ecosystem. This role is based in Chicago, IL and operates on a hybrid work model with an expectation of regular in-office presence. The role is responsible for the design, development, and modernization of Salesforce solutions that support key business initiatives across multiple technology platforms. The ideal candidate thrives in a fast-paced, constantly evolving environment and has the leadership presence to transform ambiguity and change into clear direction for both the business and project teams. They bring deep hands-on Salesforce expertise — including Agentforce, Data Cloud, and security — and excel at cross-functional partnership, team development, and continuous improvement of both technology and delivery practices.

Our Chicago office address is: 401 N. Michigan Ave., Suite 1600, Chicago, IL 60611

Key Responsibilities

Integration Leadership & Enterprise Partnership • Serve as the primary integration architect for Salesforce, leading solution design in close partnership with architects and technical leads across other departments and IT domains • Oversee and guide integration design between Salesforce and other cloud and on-premise systems, ensuring reliable, scalable, and maintainable connectivity • Lead and actively participate in enterprise-scale projects that span Salesforce, Data Cloud, Agentforce, Slack, and other systems within the CRM ecosystem

Platform Assessment, Modernization & Architecture • Assess the current Salesforce platform infrastructure, codebase, and automation layer to identify technical debt, risk, and modernization opportunities • Develop and execute a structured roadmap to migrate legacy Apex code, Process Builders, and outdated configurations toward modern, scalable solutions (Flows, LWC, etc.) • Define and enforce infrastructure architecture standards to maximize efficiency, scalability, security, and platform compatibility • Provide technical leadership and architectural direction for all Salesforce platform initiatives, ensuring alignment with enterprise standards and business objectives

Agentforce, AI & Data Architecture • Lead architectural strategy and hands-on guidance for agentic AI solutions within Salesforce, including Agentforce and Data Cloud implementations • Establish the right data model and structure to support agentic solutions serving both external customers and internal personas • Stay current on Salesforce AI capabilities and evaluate emerging features to drive innovation and competitive advantage for the organization

Team Development & Technical Coaching • Guide, mentor, and coach technical team members to build versatility, modernize their skill sets, and increase productivity and independence • Champion adherence to architectural standards, coding best practices, and delivery consistency across the team • Lead, develop, and evaluate development team personnel to ensure high performance and continuous growth

Security Architecture & Governance • Evaluate the current Salesforce security posture and develop a prioritized improvement plan aligned with enterprise security standards • Partner with the enterprise security team to implement and validate security enhancements across the platform • Develop and implement governance strategies to manage technical risk and ensure ongoing platform stability and compliance

Release Management & Delivery Excellence • Partner with the release engineer to evaluate, improve and drive release management practices including source control, CI/CD pipelines, and deployment processes using Metadata API and related tooling • Foster a culture of continuous improvement, transparency, and delivery accountability

Technical Skills & Qualifications • Deep expertise in core Salesforce platform capabilities, configuration, and customization • Proven experience designing and implementing cross-cloud Salesforce integrations with other cloud platforms and on-premise systems, using modern integration patterns and API-based connectivity • Demonstrated ability to assess legacy implementations (Apex, Process Builder, Workflow Rules) and develop modernization strategies • Solid understanding of cloud-based architectural principles, including SaaS, PaaS, multitenancy, multi-tiered infrastructure, and application servers • Strong awareness of platform-specific considerations such as large data volumes, governor limits, and data migration strategies • Direct experience architecting and implementing agentic solutions in Salesforce, including Data Cloud and Agentforce • Experience with release management and deployment technologies, including CI/CD pipelines, Metadata API, and source control systems • Sound knowledge of software design principles, security best practices, and data protection

Leadership & Soft Skills • Proven ability to lead, influence, and build trusted partnerships across technical and non-technical stakeholders, including executive audiences • Strong executive presence with the ability to represent technology strategy at a senior level • Excellent business acumen with the ability to connect technical decisions to business outcomes • Comfortable and effective operating in fast-paced, ambiguous environments — able to quickly synthesize incomplete information and provide clear, confident direction to project teams and business stakeholders • Demons

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