Salesforce Platform Owner

About this role

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position    

This is an exciting opportunity to be part of a growing Customer and Commercial Platforms team that is shaping the future of Watts’ global Salesforce ecosystem. This strategic, hands-on, highly collaborative individual, as part of the Information Technology team, will   be responsible for   end-to-end ownership, technical leadership, strategy, and delivery of Watts’ Salesforce platform. This role serves as the platform SME for Salesforce Sales Cloud CRM, Revenue Cloud (ARM /RCA /CPQ) capabilities, and Service Cloud, driving practical, scalable platform solutions, platform adoption, and continuous improvement across global commercial and service operations. The position requires strong experience working in complex multinational organizational structures, cross regional process alignment, and platform enablement in support of sales, quoting, customer service, and commercial transformation, ideally within manufacturing environments.    

This role reports to the VP, Customer and Commercial   Platforms ,   will have   some   managerial responsibilities with team members reporting up   to   this position . I s open to remote candidates based in the United States who can work East Coast time zone hours, with travel as   required .    

Primary Job Duties and Responsibilities  

• Own the   end-to-end   Salesforce platform roadmap, delivery, and continuous improvement across Sales Cloud CRM, Revenue Cloud (ARM/ RCA/ CPQ), Service Cloud, and related capabilities.  

• Serve as the platform subject matter expert, providing hands on leadership for configuration, platform best practices, and practical solutioning in partnership with business stakeholders, delivery teams, and architects where needed.  

• Partner with business and IT teams to translate requirements into scalable platform capabilities that support global commercial and service processes across regions, business units, and operating models.  

• Drive platform adoption, business value realization, and operational performance through effective release execution, user enablement, data quality, and ongoing optimization.  

• Support mergers, acquisitions, divestitures, and organizational integrations by assessing impacts and enabling successful onboarding and standardization within the Salesforce platform.  

• Ensure platform capabilities align with enterprise standards for security, compliance, data governance, and integration, while meeting the needs of a complex global manufacturing environment.  

• Work closely with internal teams and external partners to deliver enhancements, resolve issues, and   maintain   a reliable, high performing platform.  

• Provide   people   leadership for assigned team members, including coaching, performance support, workload prioritization, and alignment of individual goals to platform and business priorities.  

• Act as a trusted advisor on Salesforce capabilities, limitations, roadmap options, and recommended approaches.  

• Assume responsibility for other projects and duties as assigned by the VP, Customer and Commercial Platforms or Company management.  

Travel Requirements: Approximately 25%    

Required Qualifications  

• Bachelor’s degree in Computer Science , Information Systems, or a related field (or equivalent experience).  

• 7+ years of progressive Salesforce platform experience with   demonstrated   hands - on   expertise   in Salesforce Sales Cloud CRM and Service Cloud.  

• Demonstrated experience with Salesforce Revenue Cloud, including ARM /RCA/ CPQ, or closely related quote to cash capabilities in complex commercial environments.  

• Strong platform subject matter   expertise   across Salesforce configuration, process enablement, reporting, automation, security, and core platform capabilities.  

• Proven experience owning Salesforce platform capabilities end to end, from solution definition and business alignment through deployment, adoption, and ongoing optimization.  

• Experience supporting complex global organizational structures spanning multiple regions, business units, legal entities, brands, and operating models.  

• Demonstrated experience supporting mergers, acquisitions, business integrations, or organizational transitions   impacting   CRM, service, or commercial platforms.  

• Experience in manufacturing environments with complex commercial processes, product structures, quoting needs, and customer service requirements.  

• Ability to translate business needs into scalable technical solutions and actionable platform requirements.  

• Strong stakeholder management and cross functional collaboration skills with the ability to influence both business and technical teams.  

• Experience working across geographically dispersed teams and coordinating with offshore or   third-party   delivery partners where applicable.  

• Strong analytical, troubleshooting, and   problem-solving   capabilities in enterprise platform environments.  

• Excellent written, verbal, and interpersonal communication skills.  

• Understanding of   and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.  

• Must successfully   establish   employment eligibility and satisfactorily complete background checks and any required pre-em

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