Salesforce Administrator, Revenue Operations

About this role

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ .

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here .

About this Role

We are seeking a Salesforce Administrator to serve as the backbone of our Revenue Operations infrastructure. In this role, you will transition beyond standard administration to focus on the technical architecture, AI integration, and cross-platform automation that powers our revenue engine.

The ideal candidate is a systems architect at heart—someone who understands how to maintain a "System of Record" while integrating it with modern data warehouses, AI models, and product-led growth (PLG) signals. You will be the technical guardrail for our internal automation efforts, ensuring that our systems remain secure, scalable, and highly performant.

This role is 5 days onsite in Mountain View, CA or McLean, VA.

Key Responsibilities

System Architecture & Maintenance

• Infrastructure Management: Own the technical maintenance and overall health of the Salesforce instance, including release management, performance monitoring, and technical debt reduction.

• Integrations & Data Warehousing: Architect and maintain secure data pipelines between Salesforce and our internal data warehousing (e.g., Snowflake, BigQuery) to ensure a single source of truth for all revenue data.

• IT Security & Compliance: Partner with IT Security to implement and enforce rigorous governance, SSO, encryption standards, and granular permission sets to protect sensitive customer and financial data.

Automation Governance

• Super User Oversight: Act as the technical reviewer and governance lead for automation efforts initiated by internal SMEs and super users, ensuring all Flows and logic are scalable and non-conflicting.

• Technical Guardrails: Develop and maintain the technical framework that allows business units to build within the system while maintaining architectural integrity.

• Flow & Logic Optimization: Refactor complex legacy processes into modern, efficient Salesforce Flows and managed triggers to increase system speed and reliability.

AI & Product Integration

• AI Strategy Execution: Support the technical integration of AI tools (e.g., Salesforce Agentforce, Claude or other external LLMs) into the sales workflow to automate routine tasks and provide predictive insights.

• Product Data Ingestion: Work closely with Product Engineering to integrate product-usage signals into Salesforce, enabling automated triggers for Sales, Customer Success teams, and our Customers.

• System Evolution: Stay at the forefront of the Salesforce ecosystem to identify and implement emerging technologies that can further automate and optimize the revenue cycle.

Basic Qualifications

• Education: Bachelor’s degree in Computer Science, Business Administration, or a related STEM field.

• Experience: 3+ years of Salesforce Administration experience in high-complexity, enterprise-grade environments.

• Technical Proficiency: Expert-level knowledge of Salesforce Flow, Process Builder, and a good understanding of Apex/SOQL logic.

Preferred Qualifications

• Certifications: Salesforce Administrator, Platform App Builder, or Data Cloud Consultant certifications are highly preferred.

• Data & AI Literacy: Experience with Salesforce Data Cloud, Agentforce, or integrating Salesforce with external AI/ML models.

• Security & Compliance: Familiarity with SOC2, GDPR, or other security frameworks as they relate to CRM governance.

The Ideal Candidate Will Thrive In

• A technical environment where they act as the bridge between "Business Needs" and "System Architecture."

• A fast-paced environment that requires balancing immediate business agility with the discipline to build for scale and look beyond quick-fix solutions.

• A forward-looking team that treats the CRM as a product and is eager to experiment with AI and automation.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, abi

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