Sales Support Specialist

About this role

R10097040 Sales Support Specialist (Open)

Location: Hammond, IN - Retail shopSouth Chicago Heights, IL - Filling industrial

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT , HONOR and VALUE diversity.

Airgas is Hiring for a Sales Support Specialist in Hammond, IN

We are looking for you !

• Targeted Salary Range: $27 - $30 per hour

• On site office hours: Monday - Friday, 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

Recruiter:  Jessica Lewis | jessica.lewis@airgas.com | (346) 840-9758 (Call/Text)

Airgas, an Air Liquide company, is looking for a Sales Support Specialist to partner with our sales team and advance our customer service excellence. In this role, you will support and facilitate the administrative and operational needs of the sales department, assisting with various aspects of the back-end sales process. We are looking for a dedicated professional who thrives in a collaborative environment and is eager to contribute to the success of our regional goals.

• Partner for Success: Support our outside sales and branch teams by providing thorough administrative assistance, including order entry, quotation generation, account set-up, and more.

• Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy.

• Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders.

• Build Alignment: Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care.

• Nurture Relationships: Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach. This includes resolving complex customer inquiries and order discrepancies with a focus on first-contact resolution.  

• Pioneer Improvements: Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency.

• Support Leadership Continuity: Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge.

• Cultivate Vendor Connections: Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.

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Are you a MATCH?

Required Qualifications And Competencies

Required Qualifications:

• High School Diploma or GED is required.

• 3+ years of customer service experience.

• Thorough Communication: Effective verbal and written skills to help build alignment across departments and with external partners.

• Dedicated Organization: A thoughtful approach to tasks with a high level of attention to detail and precision.

• Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software are preferred ( SAP, Salesforce , etc.)

• Agility in Tasks: An ability to prioritize needs and manage multiple workflows with care and precision.

• Proactive Initiative: A collaborative spirit with the ability to work with focused initiative to meet team timelines.

• Creative Problem-Solving: Detailed product research capabilities to find the best solutions for our customers.

• Growth Mindset: A positive attitude and a sincere eagerness to learn and grow with the Airgas family.

• Inclusive Collaboration: Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Preferred Qualifications: • A background in the Packaged Gas/Welding Supply industry is a plus.

• An associate’s degree or equivalent professional experience; we value the unique perspective you bring to the team.

________________________ Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disabili

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