Sales QA Admin

About this role

CRITICAL TASKS Policies and Procedures • Maintains confidentiality of proprietary materials and information. • Protects the privacy and security of guests and coworkers. • Follows company and department policies and procedures. • Ensures personal appearance is clean and professional and in compliance with company policies and procedures. • Performs other reasonable job duties as requested by Supervisors.

Guest Relations • Addresses customer needs in a professional, positive, and timely manner. • Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust. • Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible. • Thank customers with genuine appreciation and provides a fond farewell. • Assists other associates to ensure proper coverage and prompt guest service.

Communication • Speaks to guests and co-workers using clear, appropriate and professional language. • Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness. • Communicates efficiently with others to effectively exchange information.

Working with Others • Supports all co-workers and treats them with dignity and respect. • Develops and maintains positive and productive working relationships with other associates and departments. • Partners with and assists others to promote an environment of teamwork and achieve common goals. • Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting • Enters and locates work-related information using computers and/or application systems. • Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software • Enters and retrieves information contained in computer databases and software to update records, files. • Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

CRITICAL COMPETENCIES Analytical Skills • Computer Skills • Learning

Interpersonal Skills • Team Work • Customer Service Orientation • Diversity Relations

Communications • Telephone/Email Etiquette Skills • English Language Proficiency • Communication • Writing • Listening • Applied Reading

Personal Attributes  • Integrity • Dependability • Positive Demeanor • Initiative • Stress Tolerance • Adaptability/Flexibility

Organization • Detail Orientation • Multi-Tasking • Time Management • Planning and Organizing

  Computer Software • Microsoft Office Suite

PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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