Sales Operations Representative

About this role

Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift: The regular hours for this position are day shift.

Job Description: The Sales Operations Representative supports day-to-day sales operations activities by assisting Sales Account Managers, senior Sales Operations team members, and cross-functional partners with order management, customer communication, data maintenance, and shipment follow-up. This role is designed for an early-career professional who is developing foundational knowledge of sales operations, customer support, ERP/CRM systems, and semiconductor or high-tech manufacturing processes.

Key Responsibilities:

Account & Customer Management • Support assigned customer accounts under the guidance of senior Sales Operations team members.

• Assist Sales Account Managers with routine account activity, customer follow-up, and internal coordination.

• Develop professional working relationships with customer procurement, operations, and internal support teams.

• Provide timely updates on order status, shipment timing, and open action items as directed.

Forecast Management & Demand Alignment • Assist with collecting and updating customer demand information in coordination with Sales Account Managers.

• Support forecast data entry, validation, and follow-up to help maintain accurate demand information.

• Coordinate with Planning and senior team members to confirm basic supply and schedule information.

• Maintain CRM and ERP records accurately, including customer information, order details, and follow-up notes.

Order Management & Execution • Support order management activities from purchase order receipt through shipment under supervision.

• Assist with order entry and validation, including checking accuracy of part numbers / configurations, delivery dates, customer-specific requirements.

• Help track backlog, expedite requests, pushouts, and order changes while escalating issues as needed.

• Coordinate with internal teams to confirm customer requirements and support schedule alignment.

On-Time Delivery & Supply Chain Coordination • Monitor shipment status and support on-time delivery follow-up for assigned orders or accounts.

• Assist Planning and Supply Chain teams by gathering updates related to capacity constraints, long lead-time materials, build and qualification timelines.

• Identify and communicate potential schedule risks to senior team members for guidance.

• Support escalation tracking by documenting issues, owners, and next steps.

New Product Introduction (NPI) / Design Support • Assist with tracking new probe card design activity and related customer or engineering updates.

• Support coordination across Sales, Engineering, and Operations by helping track customer qualifications, first silicon / first article timelines, design iterations and revisions.

• Update NPI milestone trackers and follow up on open items as assigned.

• Help ensure customer updates are communicated clearly and consistently through the appropriate account owner.

Cross-Functional Collaboration • Support coordination across key functional teams, including sales, planning, supply chain, engineering, manufacturing / operations.

• Participate in account reviews, supply/demand calls, and production meetings to capture updates and action items.

• Follow up with internal stakeholders to support customer commitments and operational priorities.

• Maintain reports, trackers, and KPI data to support visibility into account and order status.

• Identify routine process issues and suggest improvements to senior team members or management.

Preferred Qualifications & Experiences: • Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience may be considered.

• 0–2 years of experience in Sales Operations, Customer Operations, Customer Service, Supply Chain, or a related business support role.

• Interest in semiconductor, wafer test, high-tech manufacturing, or customer operations preferred.

• Basic understanding of, or willingness to learn Forecasting and demand planning concepts, Order management and ERP/CRM systems, Supply chain and manufacturing workflows.

Success Measures: • Accurate and timely updates to customer, order, forecast, and shipment data.

• Effective follow-up on open orders, backlog items, and shipment status.

• Timely escalation of risks, issues, and customer-impacting changes.

• Reliable support for account reviews, trackers, reports, and cross-functional action items.

• Positive customer and internal stakeholder feedback on responsiveness and execution support.

Skills: Communication, Customer Follow-Ups, Deadline Adherence, Detail-Oriented, High Accuracy, Issue Escalation, Microsoft Excel, Microsoft Office, Multitasking, Oracle, Problem Solving, Salesforce (Software), Willingness to Learn

Education & Experience: Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required

Pay Range: $71,400.00 - $93,660.00

Pay Range Explained:

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