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Sales Manager
Pylon-labs
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About this role
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
COMPANY
- Series B, $51M raised
- Backed by a16z, BCV, General Catalyst, Y Combinator
- 100+ employees
- Offices in San Francisco and New York City
THE ROLE
- Manage and coach a team of 6-10 Account Executives
- Help build, document, and scale our sales playbooks (commercial and upmarket)
- Drive consistent execution across inbound and outbound motions
- Partner closely with leadership to refine segmentation, quotas, and process
- Lead deal reviews, pipeline inspection, forecasting, and performance management
- Recruit AEs
WHY NOW
We’ve built a strong AE bench and proven PMF. The next phase is scaling managers and process — this role helps turn what works today into a repeatable, high-performing sales org.
REQUIREMENTS
- 2+ years managing SaaS AEs
- Experience scaling a team beyond the “early reps” phase
- Strong coaching instincts and operational rigor
- Comfortable operating in ambiguity and building process from scratch
- Based in SF or NYC and willing to work in-person
NICE TO HAVES
- Experience managing teams selling $10k–$100k+ ARR deals
- Experience in competitive, incumbent-heavy markets
- Familiarity with AI-driven or technical products
SALES STACK
- Salesforce
- Scratchpad
- Salesbricks
BENEFITS
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Salary insight
The midpoint of this range ($275k) is about 57% above the median disclosed salary for New York roles listed on ForgeApply ($175k across 4,625 jobs).
See full Sales salary data for New York →
Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.
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