Sales Engineer

About this role

*Candidates must be located in the Dallas Fort Worth area*

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.   This is where you and your skills come in. We’re currently looking for: The RingCentral Global Service Provider Sales Engineer is a technical pre-sales specialist, responsible for partnering with AT&T Business segments, direct sellers, and their Channel Partners to drive technical sales of AT&T Office@Hand in the US Western States.    A Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem including other UCaaS solutions, Legacy voice, data networking, and security.   Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support AT&T’s related internal and customer facing events.

Responsibilities The primary objectives include working with end customers and partners to understand and translate their business requirements into solutions that can deliver business benefits. This also includes partner enablement and training, carrying our remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities. 

Job Duties: • Align with key AT&T and Channel Partners to better understand opportunities and support requirements

• Provide in-region onsite support for AT&T and Customers 

• Meet with the AT&T technical teams to serve as the subject matter expert (SME) for the solutions jointly created by RingCentral and AT&T

• Communicate AT&T Office@Hand and RingCentral value proposition to AT&T Sales and Technical Sales teams as well as targeted business customers

• Coordinate with RingCentral AT&T Office@Hand sales team, AT&T sales teams, AT&T Cloud Voice overlay team, and AT&T Sales Engineering teams  to develop Sales Plans and Target Account Plans

• Ability to demonstrate AT&T Office@Hand solution to AT&T Sales/Technical Sales teams and targeted business customers

• Partner with Product team stakeholders to develop and prioritize Product roadmap

• Cultivate relationships with internal and external aligned Partners and resources

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Keep up to date on relevant competitive solutions, products and services

• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent AT&T/RingCentral at conferences, industry, and sales events

• Actively participate as a SME for RingCentral products and technologies

• Responsible for continued education on the platform and underlying technologies

• Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed

• Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory

To succeed in this role you must have experience in:  • 7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

• 7+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers

Desired Qualifications:  • Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity

• Ability to partner and work in a co-selling environment with multiple cross functional teams

• Willingness to travel regularly throughout assigned region and manage flexible schedule

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

• Knowledge of VoIP, IMS, and data networking protocols

• Understanding of Service Providers provisioning, billing, and integration processes

• Understanding of customer communications requirements and business drivers for enterprise business markets

• CCaaS knowledge

• Competitive knowledge including solution, technology and product offerings

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues

• Excellent written, oral, and presentation communication skills

• Bachelor's degree or equivalent military and/or work experience

• Experience with AT&T and/or RingCentral is a strong plus

• Up to 50% travel may be required

What we offer:   • Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF,

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