Sales Development Representative

About this role

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.

About the Role

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.

We are focused on hiring in the New York, NY metropolitan areas as the team comes into our Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ).

You'll be responsible for:

- Engaging with potential prospects over email and phone to qualify and set appointments for the account executives

- Identifying target customers for Kustomer through email, phone, and social channels

- Maintaining active engagement with leads through informed, creative follow-ups

- Researching and developing prospective accounts

- Working closely with account executives to identify qualified accounts and define strategies for outreach

- Partnering with marketing to deliver proper messaging and identify the best target market segments

- Achieving quarterly quotas for developed leads and closed Sales

- May involve handling sensitive personal data

Your qualifications:

- 6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred

- You are able to quickly engage potential customers over email, phone, and in person

- You’re clear, concise, and accurate in your communications, both written and verbally

- You’re excited by AI and quickly mapping them to Sales processes

- You possess grit and don’t shy away from rejection

- You’re hungry to progress your career

- You know how to effectively manage your time to complete objectives

- You have experience being accountable to metrics, often exceeding them

- You thrive in a high-energy team environment

Want to learn more about our Sales culture? Check out our CRO's Builtin Article: No one is a Cog in the Machine https://builtin.com/articles/no-one-cog-machine-kustomer-sales-team.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Candidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/

As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

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