Sales Compliance Specialist

About this role

PURPOSE & DESCRIPTION The   Sales Compliance   Specialist   is a subject matter expert that analyzes   sales behavior patterns within   call center ,   in-home , and   in-store   interactions.    This   role   is responsible for   inspecting potential compliance risk and reporting findings to internal leadership .   The   Specialists   review   customer   interactions and aggregate data to   provide   actionable   insights   for   various Operations ,   S upport   &   Product   teams .  

JOB RESPONSIBILITIES • Help   identify   and trend fraudulent activity and compliance issues through interaction analysis  

• P er form qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets

• Utilize   voice analytics software to find specific call types and create custom views that add business value

• Contribute to   ad hoc   analytics   & inspection   projects that   support business initiatives 

• Conduct thorough and   accurate   audits of   customer interactions and Expert performance   utilizing   various lead generation sources, such as machine learning models

• Process   ad hoc   requests   assigned by   Compliance   leadership for supporting teams /departments

• Clearly and concisely summarize findings   through   verbal and written communication  

• Create   visual r eports that help create narratives to   accompany   data

• Demonstrate Core Values and Leadership Principles ​

WHAT YOU’LL BRING TO THE TEAM • Ability to handle sensitive data and discussions in a professional and discreet manner

• Strong   language   comprehension, verbal ,   and written communication skills   

• Strong time management skills  

• Ability to   maintain   productivity with minimal direct supervision    

• Analytical, problem solving, outside-the-box ,   and solution-oriented thinking  

• Technical skills   and ability to learn  

DESIRED QUALIFICATIONS • Bachelor’s Degree or equivalent work experience in a relevant field

• Minimum of 6 months previous experience in compliance ,   fraud, legal,   sales, customer service,   quality   or related field preferred

• Microsoft Office Suite

• Power BI knowledge (preferred)

• Demonstrated ability to consistently achieve all performance metrics

WORKING CONDITIONS • Shifts are typically comprised of an 8-hour day at a computer workstation.

• Overtime may be required according to business needs.

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