Sales Compensation Engagement Manager

About this role

Sales Compensation Engagement Manager Description - Description - Sales Compensation Administration Manager, AMS

HP is seeking a Sales Compensation Administration Manager to lead the AMS regional team responsible for end-to-end incentive compensation operations across the Americas. This role owns the operational integrity of the monthly compensation cycle for thousands of sellers, managing a team of Sales Compensation Analysts while driving process standardization, platform adoption, and AI-enabled transformation. The ideal candidate combines deep hands-on knowledge of SPM platforms and compensation mechanics with the leadership instincts to develop a high-performing team, influence cross-functional stakeholders without authority, and operate with precision in a high-stakes, high-volume environment. This role reports into the Global Sales Compensation Operations leadership and serves as the primary accountability layer between HP's seller-facing compensation commitments and the systems and processes that deliver on them.

Responsibilities Team Leadership & Operations • Lead, develop, and manage a team of Sales Compensation Analysts supporting the AMS region

• Own the monthly AMS calculation cycle end to end, from data readiness through payment release and establish accountability standards across the team

• Set performance expectations, conduct regular 1:1s, and build individual development plans aligned to team growth needs

• Serve as the primary escalation point for compensation issues, disputes, and cross-functional conflicts within AMS

• Monitor team capacity and workload distribution across cycles and peak periods

Compensation Operations Execution • Oversee semi-annual plan rollouts and mid-cycle updates across AMS compensation plans

• Ensure accurate and timely execution of incentive calculation cycles in the SPM platform

• Establish and enforce pre- and post-calculation validation standards and reconciliation protocols

• Own the AMS claims and dispute resolution process ensuring appropriate triage, SLA adherence, and systemic root cause identification

• Oversee generation and distribution of sales compensation letters and acknowledgement tracking across AMS

• Maintain accountability for payment accuracy and on-time delivery across all AMS seller populations

Platform & Process Transformation • Lead transformation initiatives focused on automating manual workflows, improving data quality, and reducing cycle time

• Participate in AI-enabled SPM improvement initiatives, including:

• Claims triage automation and intelligent dispute routing

• Validation workflow automation and anomaly detection

• Reporting and performance monitoring enhancements

• Reduction of manual adjustments through field education and proactive identifaciton of errors

Stakeholder Partnership • Serve as the primary AMS operations partner to Sales Compensation Design, Finance, GRO and CO leadership.

• Translate operational issues into structured business cases for systemic resolution

• Represent AMS operations in steering committee discussions, platform decisions, and program governance forums

• Partner with EMEA and APJ regional counterparts to ensure cross-regional consistency in process design and escalation standards

Education & Experience Required • Bachelor's degree in Business, Finance, Information Systems, or related field

• 7-10 years of experience in Sales Compensation Administration or Revenue Operations, with at least 2-3 years in a people management or team lead capacity

• Hands-on experience with at least one enterprise SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) for administration, and cycle management

• Experience supporting large sales organizations with complex go-to-market structures (direct, channel, partner, specialist) required

• Demonstrated experience managing compensation operations for a regional or multi-country seller population

Knowledge & Skills • Understanding of compensation plan mechanics, crediting models, quota deployment, and incentive calculation logic

• Proven ability to manage high-volume operational environments

• Strong people management and ability to develop analysts,

• Experience managing cross-functional stakeholder relationships and influencing decisions without direct authority

• Advanced analytical skills able to diagnose root cause, identify patterns across high-volume data, and translate findings into systemic fixes

• Familiarity with automation tools, workflow optimization, and AI-enabled productivity tools

• Strong written and verbal communication skills able to represent operational complexity clearly to executive audiences

• Ability to operate effectively in a matrixed, global organization with shifting priorities and platform evolution

Impact & Scope • Directly accountable for compensation accuracy and seller trust across all AMS seller populations

• Operational owner of the AMS monthly sales compensation administration cycle

• Manages a team of Sales Compensation Analysts across the AMS region

• Results directly impact seller motivation, pay equity, audit readiness, and compensation program integrity

The pay range for this role is   $105,050   to   $161,800   USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including: • Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave ( US benefits overview )

The compensation and benefits information is accurate as of the date of this posting. T

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