Room Attendant

About this role

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.   It's   about changing the world - little by little.   We're   the world's first mission-driven hotel   company   and   we've   got some lofty goals. All we ask is that you bring your true self and do all the good you can!  

The   Room Attendant w ork s   effectively as part of the   Housekeeping   service team to provide efficient and courteous service .    Primarily responsible for, but not limited to,   maintaining   clean and attractive guestrooms while providing attentive,   courteous   and efficient service.  

GENERAL DUTIES:  

• Thoroughly clean guestrooms according to standards.  

• Vacuum cleaning and dusting the rooms to ensure that they are in a spotless nature for the occupancy of the guests.  

• Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning   supplies   and linen for housekeeping cart set-up.  

• Remove all trash and dirty linen from guestrooms and hallways.  

• Keep all hallways, public   areas   and closets clean,   neat   and vacuumed.  

• Restock housekeeping cleaning cart.  

• Replenish chemical bottles.  

• Report all missing items from guestrooms (i.e., hair dryers, technology).  

• Following proper Lost & Found procedures to ensure lost items are   immediately   reported when found.  

• Ensure the room’s equipment and facilities are functioning properly and report any malfunction according to standards.  

• Inspect guestrooms and report appropriately on their status.  

• Prioritize and organize work assignments.  

• Responsible for set-up, delivery,   refresh , and presentation of all special room requests.  

• Focus on attention to details when cleaning a room and bathrooms.  

• Input real-time work orders via   HotSOS   and any guest concerns during interaction. Convey with clarity in   HotSOS   any and all guest opportunities.  

• Perform any other reasonable duties as requested by the leadership team.  

• Consistently conduct oneself professionally and work professionally with colleagues and team leaders with a team-minded approach.  

• Attend pre-shift meetings to   learn   shift details, including property and guest expectations. Participate and attend all required meetings.  

• Anticipate and understand guests’ service needs,   ascertain   satisfaction, and respond urgently and appropriately to guest concerns and requests.  

• Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language .    Remain attentive to the needs   of all guests, providing them with dependable, punctual, and enthusiastic service .    Provide courteous, friendly, and efficient service to all internal and external guests .    Thank guests   with genuine   appreciation.  

• Identify   opportunities to   optimize   performance and create value by challenging existing processes; encouraging innovation and driving necessary change.  

• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind .    Immediate follow-up with a leader is expected.  

• Establish and   maintain   open, positive, collaborative, and professional internal and external relationships .    Develop lasting relationships with guests and secure repeat business .    Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.  

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials.   

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.  

• Ensure uniform and personal appearance are clean and professional.  

• Maintain confidentiality of proprietary and guest information.  

• Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.    

QUALIFICATIONS & SKILLS:  

• Previous   related guest service experience dealing directly with the public and   acquired   general knowledge of basic customer service skills.   

• Passion for cleanliness and attention to detail.  

• Ability to communicate and   comprehend   English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.  

• Ability to learn and work with technology including devices such as computers,   iPods   and iPads.  

• Excellent time management skills and can work in a fast-paced environment.   

• An extremely honest person with   a high level   of integrity.  

• Good interpersonal skills.  

• Should   possess   and display   high levels   of energy since the job demands that you clean a varying number of rooms a day depending on business needs.  

• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.   

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.  

• Stand, sit, kneel, or walk for an extended period across an entire work shift.   

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.   

• Ability to regularly lif

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