ROI Support Specialist - Remote

About this role

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:  

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.   

Essential Functions:   

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records  requests    

• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of  Information    

• Perform Data Entry & Quality Control measures for fulfillment of medical records  requests    

• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records  requests    

• Research and resolve workflow and record issues quickly to minimize delays in  turnaround    

• Identify   and escalate critical and   important issues   to  management    

Qualifications:   

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service   required , 1 year or more  preferred    

• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.    

• Attention to  detail    

• Ability to work in a fast-paced, production-oriented  environment    

• High level   of reliability,  productivity  and professionalism    

• Good communication skills, both written and oral   

• The ability to work independently and being productive with little  supervision     

Physical Requirements:   

• Ability to sit or stand for   long periods   of  time    

• Physical ability to lift and carry 25 lbs. of  materials    

• Manual dexterity and strength   sufficient enough   to enter information via computer keyboard for   long periods   of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other  items    

• Eyesight sufficient to effectively read documents and to accurately view information on a computer  monitor    

• Speaking and hearing ability sufficient to effectively communicate   

• Eye/hand coordination,   hearing   and visual acuity necessary for  day to day  tasks   

HIPPA/ Compliance:   

• Maintain privacy of all   patient , employee and volunteer information and access such information only on a need-to-know basis for business purposes   

• Comply with   all regulations   regarding   corporate integrity and security  obligations    

• Report unethical, fraudulent, or unlawful behavior or activity   

• Maintain current and yearly HIPAA  certification    

Information Governance Accountabilities:   

• A high-level understanding of the organization’s information governance program and role-specific accountabilities   

• A thorough understanding of role requirements, including policies,   procedures   and processes, to include how individual work   impacts   the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and  information    

• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks   in order to   ensure a standardized approach to work and services  provided    

• Participation in education as   required   for corporate compliance and role-specific functions and  tasks    

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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