Roadside Assistance Technician / Tow Driver

About this role

Job Type:

Full time   Exempt/Non Exempt:  

Hourly Job Description:

  Location Details:   This is an on-site position located at  5912 Breckenridge Parkway, Tampa FL 33610.

Position Schedule/Shift:   

Must be available to   work   a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  

Position Summary :    

Join our team as a   Service Vehicle Operator   and be the hero our AAA members rely on when they need help most.   You’ll   respond to service calls,   assist   stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.  

Key Responsibilities:  

• Respond to roadside   assistance   requests from AAA members using a tow truck or service vehicle.   

• Provide emergency roadside services ,   including   t ire changes , f uel delivery , b attery testing and   installation , j ump starts ,   l ockout   assistance , and minor   mechanical adjustments .  

• Safely tow disabled vehicles following established procedures and towing guidelines.   

• Verify AAA membership and deliver outstanding customer service during every interaction.   

• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.    

• Maintain a clean and professional service vehicle.   

• Utilize tablets and electronic devices to manage calls, update service requests, and access   towing   procedures.   

• Accurately document daily activities, service calls, vehicle logs, and receipts.   

• Maintain DOT certification and an acceptable driving record.   

• Achieve goals related to member satisfaction, safety, productivity, and battery services.   

• Support community and special AAA events as needed.  

Qualifications:  

Required   

• High school diploma or GED.   

• Valid state driver's license with   minimal driving infractions/incidents.  

• Must successfully pass   drug   screening, motor vehicle record review, criminal background check, and DOT physical examination.   (pre-employment and ongoing).  

• Strong customer service skills with the ability to communicate effectively and professionally.   

• Ability to work independently and make sound decisions in the field.   

• Comfortable using GPS, mobile technology, tablets, and electronic applications.   

• Ability to lift and move items weighing up to 75 pounds.   

• Ability to read and interpret roadside service procedures and member benefits.   

• Basic math and recordkeeping skills.   

• Ability to successfully complete AAA training programs.   

• Commitment to safety and teamwork.  

•        If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is   required .  

Preferred  

• Prior experience providing roadside   assistance   services such as battery testing, jump starts, lockout   assistance , fuel delivery, or tire changes.   

• Previous   tow   truck driving experience.   

• Experience operating wheel-lift, flatbed, or dolly towing equipment.   

• Commercial driving experience.   

• Automotive knowledge or mechanical aptitude .  

• Must be 21 years of age or older.    

Work Environment:   

This is a highly active, field-based position providing roadside   service   directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are   provided   training and resources to perform their duties successfully.  

Compensation & Benefits Overview:  

ACG   complies with   all applicable state and local laws   regarding   required benefits   (including PTO, paid sick leave, etc.).  

Compensation  

• Hourly rates   starting   at $21.50 per hour ( rate   may vary by location and experience).   

• Overtime opportunities   paid   at time-and-a-half.   

• Shift differentials:   5% premium for hours worked between 5:00 PM   -   11:00 PM / 10% premium for hours worked between 11:00 PM   -   5:00 AM  

• $1,000 Sign-On Bonus, paid in installments at 90 and   180 days   of employment.   **To qualify for the Sign-On Bonus, applicants must be new to ACG.  Additional   details can be provided by our Recruiting Team at the time of application**   

• $250 Quarterly Perfect Attendance Bonus.   

• Fully paid training to help you build the skills needed for success.  

Benefits  

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.  

Health & Wellness  

• Medical plans with multiple coverage options, including HSA eligibility .  

• Prescription drug coverage .  

• Dental and vision benefits .  

• Employee Assistance Program (confidential support services) .    

Financial Protection & Insurance  

• Company-paid basic life insurance .  

• Optional supplemental life insurance and dependent coverage .  

• Short-term and long-term disability coverage .  

• Critical illness, accident, and pet insurance options .    

Retirement & Savings  

• 401(k) plan to support long-term financial   goals .   3% automatic deferral upon   eligibility;   may contribute 1% to 50% of eligible earnings, either pre or post tax .   Company match of 50% paid on employee contributions   up to 6% of pay, payable to employees following the end of the year; immediate vesting .   A dditional   company   contribution of   4% of pay   each pay   day   into   your account; 100% vested after three (3) years of service .  

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options .  

Time Off & Leave  

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