Revenue Cycle Consultant, Senior Manager

About this role

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The   Revenue Cycle Consultant   serves as a strategic advisor to healthcare organizations, helping executive leaders improve financial performance by   optimizing   revenue cycle operations and   athenaOne   workflows .   As a member of athenahealth's Advisory Services team, this role   leads complex consulting engagements that assess organizational performance,   identify   opportunities for transformation, and develop actionable strategies that improve operational efficiency, financial outcomes, and user adoption. This position partners closely with customer executives and internal cross-functional teams to deliver measurable business value while strengthening long-term client relationships. Based in any   athena   office or   remove , this role reports to the Advisory Services Executive Director.  

About the Team :  

Advisory Services partners with healthcare organizations to maximize the value of their athenahealth investment through strategic consulting, operational excellence, and industry   expertise . The team collaborates with executive sponsors, practice administrators, revenue cycle leaders, and clinical stakeholders to evaluate business performance,   optimize   athenaOne   workflows , and   identify   opportunities that improve operational and financial outcomes. Through data-driven analysis, industry best practices, and consultative   partnership , Advisory Services helps clients navigate change, accelerate adoption, and achieve sustainable improvements across the revenue cycle. In addition to supporting client success, the team contributes to the evolution of athenahealth's consulting methodologies and thought leadership.  

Essential Job Responsibilities:    

• Lead complex advisory engagements focused on evaluating and   optimizing   healthcare revenue cycle operations, financial performance, and   athenaOne   workflows .   

• Serve as a trusted advisor to executive sponsors, revenue cycle leaders, and operational stakeholders by developing strategic recommendations that align technology capabilities with organizational goals.   

• Conduct executive-level operational assessments, workflow analyses, and maturity evaluations to   identify   opportunities for process improvement, organizational transformation, and financial optimization.   

• Develop executive-ready deliverables, including assessment findings, strategic roadmaps, business cases, and presentations that clearly communicate recommendations and expected outcomes.   

• Analyze operational, financial, and workflow performance metrics to   identify   trends and recommend strategies that improve key performance indicators such as clean claim rate, denial rate, days in accounts receivable, net collection rate, and patient financial experience.   

• Partner with Customer Success, Product Management, Implementation, and Support teams to ensure advisory recommendations align with broader customer strategies and athenahealth product capabilities.   

• Mentor   consultants,   contribute to the development of consulting methodologies, and support continuous improvement of Advisory Services offerings.   

• Identify   emerging industry trends, customer needs, and opportunities to expand advisory services that improve customer value and organizational performance.   

• Leverage artificial intelligence (AI) to enhance workflow analysis, performance benchmarking, client deliverables, and knowledge sharing while evaluating AI-generated insights using professional judgment and ensuring recommendations   remain   accurate , practical, and customer-focused.   

• Travel up to 30% annually to support customer engagements, executive workshops, and industry events.   

Additional Job Responsibilities:    

• Contribute to the design and evolution of Advisory Services frameworks, assessment methodologies, and reusable consulting assets.   

• Represent Advisory Services in customer presentations, webinars, conferences, and thought leadership initiatives.   

• Coach and mentor consultants while fostering collaboration and knowledge sharing across the organization.   

• Participate in strategic initiatives that improve consulting delivery, operational excellence, and customer outcomes.   

• Stay informed on healthcare policy, reimbursement trends, regulatory changes, and emerging technologies that   impact   revenue cycle management.   

Expected Education & Experience  

Required Qualifications  

• Bachelor's degree in Healthcare Administration , Business Administration, Finance, Health Information Management, or a related field, or   an equivalent   experience.   

• 5- 7   years of progressive experience in healthcare revenue cycle management, healthcare operations, consulting, or advisory services.   

• 3+ years leading complex consulting engagements, enterprise initiatives, or cross-functional healthcare transformation projects.   

• Demonstrated   expertise   across the full revenue cycle, including patient access, insurance verification, charge capture, coding, claims management, denial prevention, payment posting, accounts receivable management, patient collections, and reimbursement optimization.   

• Deep understanding of ambulatory healthcare operations, physician practice management, payer reimbursement methodologies, and healthcare financial performance.   

• Experience conducting executive-level operational assessments,   facilitating   strategic workshops, and presenting recommendations to senior healthcare leaders.   

• Proven ability to influence organizational change through consultative leadership, data-driven recommendations, and executive relationship management.   

• Experience evaluating and   optimizing   Electronic Health Record (EHR) and Practice Management (PM) workflows, preferably within cloud-based healthcare technology platforms.   

• Strong analytical skills

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