Retirement Consultant

About this role

The Retirement Consultant (RC) works as a member of a broader team with a collaborative culture, responsible for over $3.5B in annual asset retention, including IRA rollover flows through educating and helping 401(k) participants who are terminating or retiring make good decisions about what to do with their retirement assets.  This involves educating, guiding and helping to terminate and retiring participants understand the variety of options available to them so they can make informed decisions.  The RC works to understand the unique needs of our participants, educates them on the different options available to them and offers guidance as to all available options. The RC is well-versed in John Hancock 401(k) products as well as John Hancock’s IRA product offerings, which include the JH Mutual Fund IRA, JH Managed IRA and JH Guaranteed Income for Life Variable Annuity IRA (GIFL). The RC also needs to display expertise in the various John Hancock investment options and the different education-based and advice-based methodologies that are essential to facilitating a rollover into a John Hancock IRA that best meets the participant’s unique needs.  Using discretion and judgement, the RC will collaborate with other key roles within the Personal Financial Services team and strategically manage the volumes of inbound and outbound calls necessary to assist all participants with their retirement needs on time.

Position Responsibilities:  • Member of a unique award-winning phone-based team with U.S. Retirement focused on educating and helping 401(k) participants make good decisions about what to do with their retirement assets when leaving their employers

• Education involves discussing the differences, nuances and advantages of the variety of distribution options and available products to help participants make informed decisions on what might be the best fit for their unique needs.

• Present options and offer solutions that are aligned with what the participant is looking to do for them to make an informed decision.   

• Ability to quickly analyze and assess the unique needs of participants, present options and take action accordingly to help participants with their retirement decisions

• Assist advisors from partner firms navigate through the distribution process; refer potential leads to plan advisors, as needed, per predetermined commitments to key business partners

• Become well-versed in John Hancock’s 401(k) products as well as John Hancock’s IRA product offerings, which includes the JH Mutual Fund IRA, JH Managed IRA and JH GIFL IRA

• Become an expert on the various John Hancock investment options and different education-based and advice-based methodologies that are essential to facilitating a successful rollover into the IRA product that best meets the participant’s needs

• Assist 401k participants with opening or funding of a JH IRA account

• Work directly with financial intermediaries and ultimately channel assets into John Hancock

• Deliver a superior customer experience professionally while assisting participants in their decision-making process

• Review the investment line-up of a participant’s current 401(k), and analyze and compare it to the various options within the JH IRA product offerings

• Leverage investment tools and methodologies such as John Hancock’s proprietary Fund Matching tool

• Expected to achieve monthly activity and productivity targets

• Adhere to the highest levels of integrity and professional conduct

• Participate in training and coaching development programs designed to enhance skills and provide opportunities for advancement within the RES role and other firm-wide sales-, marketing- and management-related functions

• Share successful education and process improvement ideas in a team environment

• Other duties as assigned

Required Qualifications:  • Bachelor’s degree preferred

• 1-3 years of Financial Services experience, preferably in phone and/or sales-type roles.

• Securities industry Essentials (SIE) Exam, Series 6, 63 required (and must obtain Series 65 within 90 days of hire)

• Strong knowledge and understanding of IRA’s, 401(k) plans and investments in general

• Thorough understanding of the John Hancock story, products, pricing, services and procedures

• Good working understanding of 401 (k) & IRA rules and regulations

• Passion for one-on-one client support 

• Strong listening, customer service, and communication skills 

• Analytical with solid problem-solving ability 

• Effective in presentation and negotiation 

• Knowledgeable in policies and procedures 

• Works independently and collaboratively to meet targets 

• Customer-focused with the ability to anticipate and exceed needs 

• Builds rapport across diverse audiences 

• Detail-oriented with strong prioritization and time management 

• Influences decisions and drives outcomes 

• Accountable with high integrity and professionalism

Preferred Qualifications:  • Spanish language proficiency is considered an asset

When you join our team:  • We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid #LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, a

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