Retail Operations Manager

About this role

Position Summary This position is responsible for the overall revenue and operational aspects of the district. The DM will coach, develop and supervise Store Managers as well as other field support positions. The DM will provide oversight and direct alignment with the RVPs strategic plan. Success in this position is determined by measuring: revenue and profit growth, market growth, management development, process improvement, fiscal management, technology implementation, collaboration with other functions, quality of front line workforce and attaining measurable objectives.

Duties & Responsibilities • • Provide leadership to ensure the District achieves budget and holds staff accountable to meet store level budget targets. • • Develop new stores and markets. • Review financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement. • Coach Store Managers to understand financial statements, sales or activity reports or other performance data to measure productivity or goal achievement and to identify areas needing cost reduction or program improvement. • Analyze weekly reporting and implement action plans where necessary. • Coordination of people and resources. • Partner with Human Resources to provide support for personnel management functions such as: creating job postings, recruiting, screening, interviewing/selection, hiring, providing performance feedback, coaching for improvement and development, handling terminations and other support that may be necessary. Also responsible for working with the HR Team, delivering • Employee Training. • Monitor/assess performance of self and direct reports to make improvement or take corrective action. • Conduct routine audits, request audits be performed by others, and review audits conducted by others, to ensure regional compliance with all policies and procedures such as cash handling, inventory control and accuracy, and monitoring rental and sales activities. • Assist corporate office and stores with tool shipment logistics and problem resolution. • Utilize expertise with concepts of merchandising, product placement, and add-ons to guide stores in region on effective merchandising. • Oversee store processes to ensure retail locations have proper tool inventory and merchandise inventory levels meet set standards. • Build a “Sales Excellence” culture for District personnel impacting existing customers and prospective customers throughout the District. • Responsible for timely submission of reports to stakeholders. • Support marketing efforts by analyzing open markets requiring distribution and assisting with preparation of market/location strategy. • Participate in regional client development activities and support roll out of business development activities. • Knowledge of principles and processes for providing customer service, to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Provide leadership to ensure the District achieves budget and hold staff accountable to meet store level budget targets. • Monitor stores progress toward achieving tools on rent and inventory turn goals, developing action plans where necessary. • Responsible for district project execution. • Lead district meetings to identify areas that need research or support, share best practices throughout the District, Region and the company, evaluate and communicate obstacles that impact operations and provide feedback to corporate when necessary. • Provide support and oversight for District Franchise locations. • Perform tasks as directed by RVP. • Providing information to supervisors, co-workers, and subordinates by telephone, in writing, by email and in person. • Travel – will travel between 50-75% of time.

Basic Qualifications • Bachelor’s degree is preferred and/or related experience managing multi-unit retail locations. Experienced operations manager with proven abilities in management in all phases of store operations. • Must be able to manage remote Store Managers in a one-to-two-person store environment. • Must possess business savvy and outstanding sales and operations knowledge. (Spanish/English) • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. Core Competencies: Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude. • Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment by: Empowering others to bring their full selves to the workplace. Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce. Recognizing that all team members are valued, regardless of race, background, tenure, or title. • Ability to self-manage, show initiative, be proactive, and drive results. • Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements • Must be able to remain in stationary position in an office environment: 80% Will frequently move about inside the office to access files, office machinery, etc. • Must be able to operate basic office machinery. • Must be able to communicate with team and management and be able to exchange accurate information in these si

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