Retail Instructional Design Specialist

About this role

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range Hourly: $30.55 - $40.85 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to be responsible for curriculum planning and management, ensuring material maintains a high caliber of excellence and adheres to learning best practices and industry standards. This job is also accountable for driving agreed program impact and effectiveness.

Essential Functions • Design and develop training content, both classroom and virtual, to ensure a smooth learning journey and all content is up to date

• Design learning activities, assignments, and assessments; write scripts for video and audio content, records training demos as needed

• Edit and develop online learning, training modules, and eLearning/self-guided courses

• Develop instructor manuals, rubrics, and other teaching tools such as infographics

• Analyze, update, and refine existing content in partnership with training team

• Collaborate with subject matter experts to develop or refine course content

• Support project work and overall strategy for training and development as well as support facilitation as needed for projects and training coverage

• Develop and design strategic learning curriculum

• Development, publication, and maintenance of curriculum roadmaps across all content types and modalities

• Management of the library of published coursework (repository and course catalog)

• Guidance given to learning developers, deliverers, and project coordinators in evaluation, development, and approval of new content proposals

• Collaboration with other teams to develop tooling and workflows for the implementation of curriculum plans across all stages of the content creation pipeline

• Management of strategic curriculum projects

• Perform other duties as assigned

Knowledge, Skills & Abilities Required • Working knowledge of instructions design tools such as Articulate Rise360, Camtasia, Articulate Storyline, or Captivate with ability to create effective visual aids

• Knowledge of training methodology and technology, Learning Management Systems (Workday) and SharePoint and knowledge base systems

• Strong organizational, communication, relationship management skills to meet deadlines

• Ability to write/edit training materials that are clear, concise, and grammatically correct

• Advanced proficiency in Microsoft PowerPoint with the ability to create polished, engaging presentations.

• Willingness to embrace AI tools to enhance design and effectiveness

• Strong knowledge of instructions design tools such as Articulate Rise360, Camtasia, Articulate Storyline, and Captivate

• Knowledge of adult learning theory and learning design

• A proven track record in technical education with knowledge of instructional design principles, techniques and approaches

• Demonstrated ability to rapidly research, analyze and comprehend the necessary topical areas at a strategic level

• Ability to mentor and guide team members

• Ability to ask the needed big-picture questions that lead to process and curriculum improvements

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Education & Experience • Bachelor’s degree or equivalent combination of education and experience

• 5+ years’ experience in instructional design and development, preferably within a corporate environment

Hybrid Schedule: In office 3 days per week

* Must be eligible to work in the U.S. without sponsorship now or in the future

**Level of role is determined by experience, knowledges, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Retail Instructional Design Specialist and Senior Retail Instructional Design Specialist jobs and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $30.55 - $40.85 per hour.

#LI-JD1 #LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insuranc

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