Retail Account Manager - North Florida & Alabama

About this role

Responsibilities Customer & Account Management • Build relationships with key retail pharmacy field leaders who implement chain HQ direction and pharmacy-based programs.

• Leverage Pfizer’s value proposition to create mutually beneficial business opportunities that result in action and outcomes

• Use stakeholder insights to create action plans that benefit Pfizer and the customer.

• Identify opportunities for synergy through transparent customer planning.

• Tailor account management strategies to customer needs and market changes.

• Prioritize customer opportunities using internal data, stakeholder maps, and Watchtower input.

• Train and compliantly share externally-facing performance data with approved Retail Pharmacy Field Leaders

• Use customer-facing Population Health Discovery Tool (PHDT) to share geographic & demographic immunization opportunities

• Conduct expert account planning and practice effective project management using Pfizer Account Management resources (i.e. Valkre, etc.)

• Implement and measure impact of customer-aligned Projects and Educations

• Prioritize retail areas and track operationalization progress across communication, education, patient identification, execution, and stocking.

• Use strong planning, focused questions, and solution-oriented project plans.

• Align RC-approved Pfizer resources to customer immunization programs to sustain initiatives.

• Use latest RC-approved educational content and resources to address needs of customers

• Drive pull-through through project management, field leader education, and workflow engagement tools.

• Facilitate internal sharing of chain best practices in patient identification, workflow, and counseling

• Analyze market trends, competition, and customer history to improve account interactions.

• Complete Full Account Management Curriculum Training, as well as Retail Pharmacy specific training

• Execute marketing programs, present RC-approved materials, and lead strategic projects with near-, mid-, and long-term impact.

  Stakeholder Collaboration ·     Operate in a team environment that encourages innovative ideas and a culture of collaboration and teamwork. Be adept at creating a vision for the future and be able to create a pathway to help optimize the customer’s vaccination opportunities in a compliant and engaging way ·     Align with Retail Trade Account Director (TAD) to ensure appropriate understanding of, and support for Retail Pharmacy goals (i.e., brand and customer) ·     Collaborate with local Sales ABMs to navigate a complicated internal matrix that aligns their HSS teams to drive pull through ·     Drive customer centric focus overarching account value versus product specific, understand and address what influences prescribing and purchasing (or stocking) decisions ·     Contribute to internal customer plans in collaboration with TAD. Impact and influence development of RAM strategies by partnering with needed cross functional teams to compliantly shape efforts and deliver results ·     Work with TAD to understand the strategic plan for each of the target customer, and the implications for how to prioritize and implement the plan in each geography. ·     Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with a Retail Pharmacy to optimize value provided to the Customer and to Pfizer ·     Provide the marketing and strategy teams with key geographic and customer specific insights that they can utilize in crafting new market-specific materials ·     Appropriately and compliantly communicate and collaborate with cross-functional field-based colleagues (Sales, Medical, PCA, Government Relations, etc.) to ensure appropriate engagement with geographic Retail Pharmacies ·     Partner with Pfizer stakeholders to facilitate colleague understanding of local market/customer drivers. Responsible for pull through at the highest customer geography level working across One Pfizer to pull through tactics and drive appropriate utilization ·     Share and help scale proven practices across the region and nation ·     The candidate should expect to meet with their customers both live and virtually as needed. Customer interactions may also include promotional exhibit opportunities ·     Comply with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer’s high standards of business conduct

Qualifications ·     Required: Bachelor’s Degree. Advanced degree in a related field preferred ·     Required: 5+ years pharmaceutical or retail-related experience – combination of sales and marketing in pharmaceuticals or related industries ·     Preferred: Prior account management experience in retail pharmacy or large organized customers ·     Valid US driver’s license and a driving record in compliance with company standards ·     Demonstrated ability to meet or exceed product performance objectives ·     Demonstrated success working in matrix environment, leading through influence and orchestrated customer interactions across multiple teams in different organizational structures ·     Demonstrated ability to successfully engage and deliver impact among key decision makers with large accounts ·     Demonstrated ability to think strategically and to formulate, develop, write, communicate and monitor the execution of stakeholder business plans ·     Demonstrated experience in executing and in overseeing highly complex programs and projects (i.e., strong project management skills) ·     Demonstrated success in collaborating effectively and gaining alignment with colleagues across different parts of the organization (including field and HQ) ·     Prior team management and/or account management preferred or an IDP-aligned development role for account management with demonstrated leadership across peer and manager groups ·     Demonstrated track record of assessing customer needs and bringing r

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