Restaurant Server - House of Blues Cleveland

About this role

Job Summary: Position : Restaurant Server  

Job Type : Part - Time  

Schedule : Flexible, nights and weekends  

S alary : Hourly plus tips  

WHO ARE WE?  

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide . Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .  

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.   

WHO ARE YOU?  

A Restaurant Server is passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

THE ROLE     

A Restaurant Server will be responsible for suggestively upselling food and beverage items in a friendly and helpful manner to all guests.   

WHAT THIS ROLE WILL DO   

• Maintain line of sight/atmosphere control by circulating through your work area during shift   

• Follow House of Blues safety, health, and sanitation standards   

• Assist other employees as needed   

• Follow opening, running, and closing procedures, checking out with manager on duty   

• Adhere to all HOB policies and procedures  

• Ensure responsible alcohol service per local ordinance and HOB alcohol policies  

• Request proper identification for anyone appearing under 30 years of age

• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager

• Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions  

• Required to occasionally work special events scheduled within the venue  

• Have knowledge of all menu items, music, promotional or special events in the house  

• Inform guests of daily specials and make recommendations to suggestively sell menu   

• Provide exceptional guest service by anticipating guest needs, answering guest questions taking guest orders, ensuring items are correct, delivering items timely and appropriately resolving any guest complaints  

• Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished  

WHAT THIS PERSON WILL BRING  

Required:  

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa   

• Attention to detail   

• Positive attitude    

• Teamwork; work well with others, in a high-volume and sometimes stressful environment   

• Keep a clean, well-groomed appearance   

• Punctual attendance with a flexible schedule including nights and weekends    

• Tolerance of all cultures, music, and art forms   

• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)  

• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude while anticipating guest needs  

Preferred:   

• High School diploma or equivalent  

• Experience in a high volume, fast paced work environment    

• Experience recognizing valid ID’s  

• Cash handling experience    

• Beer, Wine & Liquor knowledge, current with latest drink trends  

• Point of Sales knowledge, preferably MICROS  

Physical Demands/Working Environment:  

• Willing to commute to downtown area (discounted $7 parking available daily)    

• Working environment is fast paced, can be hot, and/or loud   

• Position requires extended periods of prolonged standing and/or working on your feet  

• Must be able to lift or move up to 25 lbs. using proper lifting techniques  

EQUAL EMPLOYMENT OPPORTUNITY  

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion . You will be working in an inclusive environment and be encouraged to bring your whole self to work . We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with . It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.  

  Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress an

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