Response and Recovery Transformation Lead

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: The Transformation Lead – Response and Recovery is a senior individual contributor responsible for driving innovation, modernization, and operational maturity across the organization's cyber incident response, cyber resiliency, recovery preparedness, and exercise capabilities. Sitting within Cyber Security Operations (CSO), this role focuses on advancing the organization's ability to prepare for, respond to, recover from, and learn from cyber incidents. The role will lead strategic transformation initiatives across Cyber Incident Response Management (CIRM), cyber recovery, resiliency testing, and cyber exercises while evaluating emerging technologies, automation opportunities, and industry best practices.

The ideal candidate is a strategic self-starter who can independently lead complex, cross-functional initiatives while partnering with security, technology, business continuity, infrastructure, and executive stakeholders. Significant emphasis will be placed on leveraging automation and AI-enabled capabilities to improve operational effectiveness, enhance preparedness, accelerate recovery, and strengthen organizational resilience against evolving cyber threats.

Automation, AI & Operational Efficiency • Lead initiatives to automate incident response, recovery validation, and coordination workflows. • Leverage AI, automation, analytics, and orchestration capabilities to improve incident triage, decision support, impact assessment, and recovery readiness. • Partner with engineering, SOAR, infrastructure, and platform teams to integrate automated response and recovery capabilities. • Focus on improving operational scalability through workflow optimization, manual effort reduction, and accelerated decision making. • Enhance executive awareness and response effectiveness through improved situational reporting and automated stakeholder communications.

Incident Response • Drive enhancements to Cyber Incident Response Management (CIRM) capabilities, processes, and engagement models. • Evaluate incident response effectiveness through post-incident reviews, lessons learned, trend analysis, and operational metrics. • Develop strategies to reduce response complexity and improve coordination across business, technology, cybersecurity, and executive leadership teams. • Support modernization of incident classification, escalation, response coordination, and executive communication processes. • Partner with cyber recovery, technology recovery, and business continuity teams to strengthen recovery readiness and resilience.

Technology Transformation & Innovation • Drive modernization of cyber incident response, recovery, and resiliency capabilities. • Identify opportunities to enhance, streamline, or rationalize existing response and recovery platforms, processes, and operating models. • Lead the exploration and evaluation of emerging technologies supporting incident management, cyber recovery, and resiliency validation. • Assess and recommend new tools, vendors, and capabilities, developing business cases and transformation roadmaps. • Shape future-state architectures supporting cyber response orchestration, recovery assurance, and operational resiliency.

Cyber Resiliency & Recovery Readiness • Advance enterprise cyber resiliency capabilities focused on preparedness, recovering from, and adapting to disruptive cyber events. • Develop and mature recovery validation programs, resilience assessments, and recovery assurance frameworks. • Partner with infrastructure, application, and business stakeholders to identify recovery risks, dependencies, and opportunities for improvement. • Evaluate emerging recovery technologies and approaches that improve organizational readiness for ransomware, destructive attacks, and major technology disruptions. • Drive initiatives that strengthen recovery confidence, reduce recovery uncertainty, and improve restoration effectiveness.

Exercises, Testing & Preparedness • Lead transformation of cyber exercises, simulations, tabletop events, and recovery testing programs. • Develop innovative exercise methodologies that validate response, crisis management, decision-making, and recovery capabilities. • Incorporate threat intelligence, real-world attack scenarios, and emerging risks into exercise development. • Analyze exercise outcomes and drive measurable improvements through lessons learned and corrective actions. • Partner with executive leadership, technology teams, and bu

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