Representative I-Customer Service

About this role

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​

JOB   SUMMARY  

The Service Representative   is responsible for   providing professional   assistance   to current customers by creating tickets about any issues   regarding   fixing their windows.   This position is part of a group responsible for direct customer technical support on the windows.  

ESSENTIAL FUNCTIONS  

• Compl y   with   Company   Safety Policies .    

• Regular attendance,   timeliness   and scheduling flexibility .  

• Provide safety leadership in promoting and creating a   zero-injury   safety culture.  

• Answer inbound   customers   calls   from current customers.  

• Assist customers by creating tickets to send a service tech to fix an issue with the product.  

• Resolv e   customer discrepancies by proactively offering resolutions.  

• Build rapport with current customers.  

• Gather and prepare documentation   regarding   product failure .  

• Educate customers on product for   optimal   understanding .  

• Escalate customer complaints.   

• Special projects and other   duties as   assigned .  

KNOWLEDGE,   SKILLS   AND   ABILITIES  

The employee should hold the following abilities:  

• Must   possess   strong communication   and organizational skills .    

• Must be able to work well in a team environment .  

• Ability to work well with people at all levels.  

• Must have strong leadership skills and   ability   to professionally lead associates by example.  

• Ability to change or adapt work practices, priorities, or procedures.  

• Ability to think and take constructive action in work-related matters.  

• Must have the ability to multi-task .    

• Must be able to work independently and use good judgment .  

• Ability to   maintain   attention to detail .  

• Ability to handle confidential information.  

• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time.  

EDUCATION   AND /OR EXPERIENCE  

The employee should have the following:  

• Computer and software experience.  

• Must have great organization,   communications   and time management skills.  

ESSENTIAL PHYSICAL REQUIREMENTS/ WORK   ENVIRONMENT  

The employee should   possess   the ability to:  

• Prolong sitting or in   stationary   position .    

• Wear all required personal protective equipment (hearing,   vision   and hardhat protection) .  

• Ability to move or traverse about the facilities .    

• Must be able to ascend/descend stairs or ladders .  

• Ability to work around dust, chemicals, and other substances, and in various environmental conditions .  

• Exposure to external and internal temperature fluctuations.  

• Exposure to sounds or noise levels that   maybe   uncomfortable.  

• Ability to stand for up to 12 hours performing shift work or in a stationary position.  

• Perform repetitive movements.  

• Bend or twist.  

• Wear all required personal protective equipment.  

• Work in constant noise levels above 85   decibels .  

• Handle,   control   or feel objects,   tools   or controls.  

• Able to lift/move up to 50 pounds.  

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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