Rental Owner Services Administrator

About this role

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Rental Owner Services Administrator

Job Status: Year Round 11 Months

Compensation and Benefits: • Compensation: Proposed hiring rate of $23.50+ biweekly amount, actual pay will be adjusted based on experience.

• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary: ROS Administrator will work as effective intermediaries between individual homeowners and Copper Mountain to provide effective and responsible office duties.

The ROS Administrator is responsible for the consistent delivery of outstanding service, expeditious follow-through and high quality communications with the Copper Mountain homeowners who are our customers via our short-term rental management and/or property management programs.

All tasks, decisions and activities undertaken by Administrator must be conducted within the framework of our existing agreements with individual homeowners with a focus on maintaining a mutually beneficial relationship for all parties.

Administrator are charged with being professional and effective "point people" offering support, resources, assistance, service and communications to individual homeowners and work as a liaison between our homeowners (including individual owners and HOA Boards) and the multiple Copper Mountain departments, other internal resort operations and external vendors involved in the property management and rental management services we provide.

Essential Duties and Responsibilities: • Provide administrative support to the ROS Manager, ROS Supervisor and ROS Coordinators to ensure efficient daily operations.

• Serve as a professional point of contact and liaison between homeowners, Copper Mountain departments, internal resort operations, and external vendors.

• Respond to homeowner inquiries by phone, email, and in person, providing timely and accurate information.

• Maintain accurate homeowner, property, reservation, and account records within applicable systems.

• Assist with homeowner account updates, ownership transfers, reservation changes, rental agreements, W-9s, direct deposit information, and other required documentation.

• Coordinate and track requests, work orders, maintenance concerns, and vendor services to ensure issues are followed through to completion.

• Communicate with housekeeping, maintenance, front desk, accounting, reservations, and other departments regarding homeowner and property needs.

• Assist with invoice tracking, payment documentation, purchase orders, and other administrative or accounting-related tasks.

• Prepare, organize, and distribute reports, correspondence, forms, spreadsheets, and other departmental documents.

• Maintain organized electronic and physical filing systems and ensure records are kept current and accessible.

• Monitor departmental emails, correspondence, and task requests and assist with prioritizing items requiring follow-up.

• Schedule meetings, appointments, property inspections, vendor visits, and other departmental activities as needed.

• Assist with tracking deadlines, owner communications, reservations, property status changes, and other time-sensitive tasks.

• Help identify and communicate issues that may impact homeowners, guests, rental properties, or resort operations.

• Follow up with appropriate departments and vendors to ensure homeowner and property concerns are resolved in a timely manner.

• Maintain confidentiality and handle homeowner, financial, property, and business information appropriately.

• Provide general office support, including data entry, filing, scanning, copying, document preparation, and other administrative duties.

• Assist with special projects, departmental initiatives, and other duties as assigned by the ROS Manager.

Other Duties as Assigned: • This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Personal Attributes: • Is honest and has the highest integrity

• Is able to handle and manage confidential information

• Professional appearance. Adheres to all grooming guidelines

• Negotiation and conflict resolution skills

• Has initiative and the ability to work independently

• Follows established policies and procedures

• Is supportive of Core Values

• Sets the example for others and is above reproach

• Is comfortable to challenge policies and procedures, but once established, is supportive of those rules.

• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.

• Is able to multi-task and change task direction “on the fly”

• Can handle fast paced, potentially high-pressure enviro

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