(Remote) Analyst Process Improvement HRSS

About this role

Employment Type: Full time Shift: Day Shift Description: Responsible for the data capture, analysis & reporting of data information to assist the Trinity Health leadership team achieve operational efficiency. Responsible for auditing of department information, producing reports & suggesting improvements to processes. Provides knowledge & expertise in the program, services & applications. Essential   Functions    

Our Trinity Health Culture:   Knows, understands, incorporates &   demonstrates   our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.   Work Focus:     Researches, collects & analyzes information.   Identifies   opportunities,   develops   solutions, & leads through resolution.     Collaborates on performance improvement activities as   indicated   by outcomes in program efficiency & patient experience.   Responsible for distribution of analytical reports.      Process Focus:     Utilizes multiple system applications to perform analysis, create   reports   & develop   educational materials.   Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.     Demonstrates knowledge of departmental processes & procedures &   ability   to readily   acquire   new knowledge.   Data Management & Analysis:     Research & compiles information to support ad-hoc operational projects & initiatives.     Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.   Leverages program & operational data & measurements to define   & demonstrate   progress,   ROI   & impacts .     Maintains a Working Knowledge   of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines   in order to   ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.   

Functional Role (not inclusive of titles or advancement career progression)  

F ocuses on   optimizing   business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes.  

Business Process Analysis & Mapping  

• Analyze existing processes: Examine how end users interact with systems and training to   identify   inefficiencies or bottlenecks.  

• Conduct stakeholder interviews/workshops: Gather insights from departments, trainers, and users to map real-world workflows.  

• Create process documentation: Develop flowcharts and current/future state process maps using tools like Visio .  

Identify   and Recommend Improvements  

• Spot training-related inefficiencies:   Identify   repetitive issues, poor onboarding flows, or mismatches between training content and actual system use.  

• Propose streamlined workflows: Recommend process, system, or content adjustments that reduce user friction and improve productivity.  

• Prioritize change initiatives: Collaborate with stakeholders to focus on high-impact improvements.  

Change Implementation Support  

• Support system upgrades and rollouts: Ensure process improvements align with system-wide changes and are reflected in training.  

• Collaborate with training teams: Ensure that new or optimized processes are embedded into training materials and delivery.  

• Coordinate pilot programs: Test and   validate   improvements with select user groups before broader implementation.  

Measurement & Continuous Improvement  

• I nform   KPIs and success metrics: Monitor adoption rates, training completion, user satisfaction, and process efficiency.  

• Conduct post-implementation reviews: Analyze   what’s   working and what needs adjustment based on user feedback and data.  

• Establish feedback loops: Set up systems for ongoing user input on process and training effectiveness.  

Cross-Functional Collaboration  

• Work closely with IT/system   updates : Understand system capabilities and limitations to ensure realistic process changes.  

• Partner with training and comm unication   teams: Ensure process changes are clearly communicated and reflected in learning materials.  

• Advise department leaders: Guide teams on embedding best practices and standardizing workflows across units.  

Minimum Qualifications  

• Bachelor’s degree in   Human Resources , Operations, Organizational Development,   Project Management, or a related field ,   or equivalent combination of education and experience .  

• 3–5 years of experience in process optimization, project coordination, internal   communications, or   change management.  

Additional   Qualifications   (nice to have)  

• Lean Six Sigma Certification highly preferred  

• Business analysis & systems thinking  

• Change management (e.g., ADKAR,   Prosci )  

• Data-driven decision making  

Physical & Mental Requirements & Working   Conditions (General Summary)   Note – frequencies need to be selected  

Direct Healthcare Services / Indirect Healthcare / Support Services:    

• Exposure to conditions which may be considered unpleasant to sight, touch, sound   & /   or smell.   Occasional  

• Exposure to interruptions, shifting   priorities   & stressful   situations .         Frequent  

• Ability to follow tasks   through to   completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over   long periods   of time & work on concurrent tasks / projects .        Frequent  

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person   & /   or over the phone / computer / device / equipment assigned) with some background noise .        Frequent  

• Perform manual dexterit

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