Reimbursement Case Manager

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.

Role Overview The Reimbursement Case Manager serves as the primary liaison between patients, caregivers, healthcare providers, payers, specialty pharmacies, manufacturers, and internal hub teams to facilitate timely access to prescribed therapies. This role is responsible for reimbursement support, patient access services, and case management activities throughout the patient journey. The Reimbursement Case Manager conducts benefit investigations, prior authorization support, appeals coordination, and financial assistance program enrollment while providing high-touch support to patients and healthcare providers. This position works in a fast-paced, high-volume environment and is responsible for identifying and overcoming reimbursement barriers, coordinating patient support services, and ensuring a seamless experience from referral through treatment initiation and ongoing therapy support.

Reporting to the Supervisor of Hub Services, the Reimbursement Case Manager regularly interfaces with patients, providers, insurance companies, specialty pharmacies, manufacturer representatives, and internal support teams.

Location: This is a hybrid role based out of Cary, NC. Employee will be required in office two days a week.

Compensation: Target rate for this role is between $25 and $26 an hour along with a 5% yearly bonus.

Key Responsibilities Reimbursement and Insurance Support • Contact commercial, Medicare, Medicaid, and other payers to verify patient eligibility, benefits, and product-specific coverage information.

• Conduct comprehensive benefit investigations, including verification of medical and pharmacy benefits, patient financial responsibility, and coverage requirements.

• Obtain payer-specific prior authorization requirements, coverage criteria, documentation requirements, and utilization management guidelines.

• Coordinate and facilitate prior authorization submissions with healthcare providers and payer organizations.

• Monitor authorization status and proactively follow up with providers, payers, and specialty pharmacies to obtain timely determinations.

• Assist with appeal submissions, reconsiderations, and coverage exception requests for denied therapies.

• Provide reimbursement support, including claims assistance, billing guidance, and coding information to provider offices as appropriate.

• Research and maintain payer-specific reimbursement information and coverage requirements within internal systems and reimbursement databases.

Patient Access and Case Management • Serve as the single point of contact for patients, caregivers, and healthcare providers throughout the patient journey.

• Coordinate patient enrollment into manufacturer-sponsored HUB programs and support services.

• Educate patients and provider offices regarding reimbursement processes, insurance requirements, and available support services.

• Assess patient needs and facilitate enrollment into financial assistance programs, including copay assistance, patient assistance programs (PAP), bridge programs, and quick-start programs.

• Monitor patient progress through the treatment pathway and proactively address barriers that may impact therapy initiation or continuation.

• Provide accurate and timely follow-up on reimbursement inquiries and case-related activities in accordance with program requirements and service level expectations.

Provider and Specialty Pharmacy Coordination • Collaborate with provider offices to obtain required prescriptions, referrals, clinical documentation, and supporting medical records.

• Coordinate patient triage and product distribution with specialty pharmacies, infusion centers, and healthcare providers.

• Facilitate communication between providers, pharmacies, payers, and manufacturer partners to support timely access to therapy.

• Resolve issues related to coverage, authorization, prescription fulfillment, and treatment coordination.

Documentation and Compliance • Ensure all referral and intake information is accurate and complete to support reimbursement activities.

• Accurately document all case activities, payer communications, authorizations, assistance program enrollment, and patient interactions within designated systems.

• Maintain compliance with HIPAA, manufacturer program requirements, company policies, and applicable regulatory guidelines.

• Adhere to established SOPs, work instructions, quality standards, and program requirements.

Cross-Functional Collaboration • Partner with internal HUB teams, field reimbursement managers, pharmacy operations, patient support services, manufacturer partners, and leadership to resolve complex patient access issues.

• Escalate reimbursement, access, or operational concerns appropriately.

• Support process improvement initiatives and contribute to program performance goals.

• Maintain current knowledge of payer policies, reimbursement trends, specialty pharmacy processes, and patient access programs.

Minimum Requirement Typically requires 5+ years of related experience.

Education High School Diploma or equivalent required. Associate’s degree preferred

Critical Skills • 2 years of experience in reimburs

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