Regional Director of Operations, Mental Health

About this role

Job Address: 20611 Euclid Ave
Euclid, OH 44117
   Regional Director of Operations, Mental Health Division About Stepping Stone: Stepping Stone is a dynamic and growing organization dedicated to providing high-quality, person-centered care inside skilled nursing facilities. We are excited to launch a new initiative to bring exceptional mental health services directly to residents within skilled nursing facilities throughout Ohio. This program will address a critical need and enhance the well-being of vulnerable individuals in our communities. Position Summary: Stepping Stone is seeking a visionary and experienced Director of Mental Health Operations to lead the development, implementation, and ongoing management of our innovative mental health program within skilled nursing facilities across Ohio. This is a unique opportunity to build a program from the ground up and make a significant impact on the lives of nursing home residents. The Director will be responsible for establishing and overseeing all aspects of the program, ensuring the delivery of tailored, high-quality mental health services in collaboration with nursing home administrative teams and facility psychiatrists. This role requires strong leadership, operational expertise, clinical understanding, and exceptional relationship-building skills. Job Type: Full-time Pay: $95,000.00 - $118,000.00 per year Schedule: • Monday to Friday

Work Location: Hybrid remote in North Royalton, OH 44133 Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Loan forgiveness • Paid time off • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance

Responsibilities: Program Development and Implementation: • Traveling to all facilities for implimentation and maintenance of the programs. • Lead the development of comprehensive mental health program materials, workflows, and protocols tailored to the unique needs of skilled nursing home residents. • Collaborate closely with nursing home administrative teams to understand their specific needs and develop customized program offerings. • Establish clear program goals, objectives, and Key Performance Indicators (KPIs) to measure program success and impact. • Develop and implement efficient processes for service delivery, documentation, and communication. • Ensure compliance with all relevant state and federal regulations, as well as CARF standards.

Clinical Collaboration: • Work closely and collaboratively with facility psychiatrists to ensure seamless and integrated mental health care for residents. • Establish effective communication channels and protocols for collaborative treatment planning and case consultation. • Facilitate regular communication and meetings between the mental health team and the facility psychiatrist.

Team Leadership and Management: • Recruit, hire, onboard, and train a high-performing team of mental health professionals (e.g., therapists, counselors, social workers) to serve multiple skilled nursing facility locations. • Provide ongoing supervision, support, and professional development opportunities for the team. • Foster a positive, collaborative, and ethical work environment. • Manage team schedules and ensure adequate staffing levels across all participating facilities.

Budget and Resource Management: • Develop and manage the program budget, ensuring fiscal responsibility and efficient allocation of resources. • Monitor program expenditures and identify opportunities for cost-effectiveness. • Oversee the procurement of necessary program supplies and equipment.

Relationship Management: • Build and maintain strong, positive relationships with nursing home administrators, staff, and other key stakeholders. • Serve as the primary point of contact for program-related inquiries and concerns from nursing home partners. • Proactively address any challenges or issues to ensure the smooth operation and success of the program within each facility. • Conduct regular site visits and meetings to maintain strong partnerships and assess program effectiveness.

Quality Improvement and Compliance: • Establish and implement a robust quality improvement program to monitor the effectiveness and impact of mental health services. • Collect and analyze data to track progress towards program goals and identify areas for improvement. • Ensure the program operates in compliance with all relevant regulations, licensing requirements, and CARF standards. • Prepare for and participate in any required audits or reviews.

Reporting and Communication: • Develop and present regular reports on program activities, outcomes, and KPIs to Stepping Stone leadership. • Communicate effectively with internal teams and external stakeholders regarding program updates and progress.

Qualifications: • LNHA preferred • Minimum of five (5) years of progressive leadership and management experience in a behavioral health setting. • Experience working within or in collaboration with skilled nursing facilities or long-term care settings is highly preferred. • Strong understanding of the mental health needs of older adults and individuals in long-term care. • Proven ability to develop, implement, and manage new programs and initiatives. • Demonstrated experience in recruiting, hiring, training, and supervising clinical staff. • Excellent communication, interpersonal, and relationship-building skills. • Strong organizational, problem-solving, and decision-making abilities. • Experience managing budgets and financial resources effectively. • Knowledge of relevant state and federal regulations and CARF standards. • Proficiency in electronic health records (EHR) and other relevant technology. • Valid driver's license and reliable transportation for travel throughout Ohio.

Personal Attributes: • Visionary and strategic thi

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