Regional Director of Operations

About this role

Application Deadline:

09/03/2026

Address: 151 W 42nd Street

Job Family Group: Wealth Sales & Service

Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. • Ensures alignment between values and behaviour that fosters diversity and inclusion. • Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. • Attracts, retains, and enables the career development of top talent. • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Improves operational efficiency and effectiveness so that the branch/regional leadership has time to focus on core strategic and sales leadership work. • Provides technical and operational leadership ensuring adherence to national standards and regulatory requirements.  • Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives/programs. • Networks with industry contacts to gather competitive insights and best practices. • Recommends measures to improve organizational effectiveness. • May consult to or serve on various committees and task forces. • Provides strategic support on key operational matters. • Leads key cross-business integration opportunities and projects to support the delivery of an end to end client experience and clear working relationships among partners. • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. • Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. • Conducts independent analysis and assessment to resolve strategic issues. • Acts as the prime contact for internal/external stakeholder relationships, which may include regulators. • Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. • Builds effective relationships with internal/external stakeholders. • Ensures alignment between stakeholders. • Provides financial analysis, planning and forecasting to identify strengths, opportunities, weaknesses and threats in the region and develop recommendations for how to address. • Defines business requirements for analytics & reporting to ensure data insights inform business decision making. • Breaks down strategic problems, and analyses data and information to provide insights and recommendations. • Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards. • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. • Leads the development of the communication strategy focusing on positively influencing or changing behaviour. • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour. • Ensures the effective monitoring of operational controls is in place to identify any deficiencies and takes corrective actions to ensure controls are adequate. • Ensures the region’s operations are in alignment with all regulatory requirements and compliance topics; ensures any identified issues are addressed in a timely manner to mitigate risks. • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. • Mitigates risks identified and make credit recommendations/decisions that are in accordance with sound credit-granting principles and in compliance with the Bank’s philosophy and principles as outlined in Corporate Risk Policy as well as appropriate supporting Policies and Procedures. • Exercises judgment and ensures adherence to Corporate Risk Policy for credit applications, ensuring that risks identified are mitigated and credit recommendations/decisions are made in accordance with sound credit-granting principles. • Leads and implements a disciplined approach for all sales strategies, sales management and goals to support market business growth and the focus on the client. • Plans and controls unit operating expenses in accordance with forecasts. • Makes recommendations to leaders on financial management processes based on changing requirements. • Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting. • Leads/participates in the design, implementation and management of core business/group processes. • Develops and manages a business/group program. • Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success. • Oversees the design, development, and implementation of tools and training required to deliver business results. • Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. • Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements. • Leads/supports contract negotiations with vendors, balancing cost, risk and performance. • Performs various operational activities to meet business objectives, client needs, and maintain overall service levels. • Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related ac

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