Receptionist

About this role

Title: Receptionist Job Description:

Job Overview The Receptionist will be responsible for operating a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Roles & Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned. • Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel

• Monitor visitor access and issue passes when required

• Retrieve messages from voicemail and forwards to appropriate personnel

• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department

• Take and deliver messages or transfers calls to voicemail when appropriate personnel are unavailable

• Answer questions about organization and provides callers with address, directions, and other information

• Receive, sort, and route mail, and maintain and route publications

• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes

• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary

• Filing, photocopying, and collating

• Other duties as needed

Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Education and/ or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Previous multi-line phone experience; 25+ calls per hours; Bi-Lingual (English / Spanish); Voice Mail experience

Certificates, Licenses, Registrations:  May be required to have a valid driver’s license

Knowledge, Skills, and Abilities: Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Supervisory Responsibilities This position has no supervisory responsibilities.

Physical Demands & Work Environment • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation Monday-Friday 9:00am-3:00pm $14.00-$15.00 per hour

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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