Receptionist

About this role

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Role Scope:

The Receptionist is the first point of contact for visitors, participants, caregivers, employees, and guests. This role manages front desk operations, including greeting guests, answering and directing phone calls, handling incoming and outgoing correspondence, coordinating access to the facility, and providing general administrative support to help ensure the center runs smoothly.

This is a Monday - Friday, 8am - 5pm at our Sacramento PACE Center located at 855 Howe Ave, Sacramento, CA 95825.

Core Responsibilities & Expectations for the Role

• Contribute to a center experience that participants want to spend time in, a team culture that cares and creates joy, and an environment where all participants and team members belong.

• Greet and welcome visitors in a professional, friendly, and helpful manner while maintaining a clean, organized, and presentable front desk area.

• Monitor and control access to the facility, including signing in guests, issuing visitor badges, and communicating visitor arrivals to appropriate team members.

• Answer and direct phone calls to appropriate staff members, handle general inquiries, and provide accurate information to callers and visitors.

• Manage incoming and outgoing mail, packages, courier services, and general front desk correspondence.

• Assist with scheduling appointments, meetings, conference rooms, and center activities as needed.

• Provide clerical and administrative support, including data entry, filing, document preparation, and office supply inventory management.

• Address visitor, client, or participant concerns promptly and professionally, escalating issues to the appropriate person when needed.

• Coordinate with internal departments to support smooth daily operations, meetings, events, and other center-based activities.

• Exhibit and honor Habitat Health values while constructively seeking and sharing feedback to improve participant and team experience.

Required Qualifications:

• High school diploma or equivalent; additional training or experience in office administration or a related field is a plus.

• Previous experience as a receptionist, front desk representative, administrative assistant, or similar role.

• Excellent verbal and written communication skills with a professional, customer service-oriented approach.

• Strong organizational and multitasking abilities with attention to detail and follow-through.

• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and comfort using standard office equipment.

• Ability to work independently and collaboratively as part of a team in an onsite center environment.

• Aligns with our purpose and our values, and is excited about living those out in daily practice.

• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.

• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions.

• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have:

• Bilingual Spanish, Mandarin, or Cantonese language skills.

• State-issued driver’s license, personal transportation, and auto insurance as required by law.

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to:

• Work in a healthcare and administrative center environment.

• Communicate effectively with participants, caregivers, visitors, team members, and other stakeholders in person, by phone, and through electronic systems.

• Remain stationary and/or move about for extended periods, consistent with front desk and administrative responsibilities.

• Operate standard office equipment, including computers, phones, printers, scanners, and documentation systems.

• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.

• Perform administrative tasks that may involve sitting for extended periods, bending, reaching, filing, and occasional lifting of office supplies up to 10 pounds.

Compensation:

The anticipated base salary range for this position is $21.00-$25.00 p er hour. This position is also eligible for annual bonus and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

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